Software application problems
The following table lists common software application problems and suggested solutions
for resolving them.
Software application problems
Issue Cause Solution
System software changes are
locked out by the printer control
panel.
Consult with your network
administrator.
The software application does
not support s
ystem changes.
See the software application
documentati
on.
The correct printer driver is not
loaded.
Load the correct printer driver.
Unable to change system
selections through software
The correct application driver is
not loaded.
Load the correct application
driver.
Unable to select a font from the
software
The font is not available to the
software application.
See the software application
documentation.
The softwa
re app lication does
not support color.
See the doc
umenta tion for the
software applicat ion.
Color mode is not sel ected
in the software ap plication or
printer d
river.
Select Color mode instead of
Grayscale or Monochrome
mode.
Unable to s
elect colors from the
software
The correct printer driver is not
loaded.
Load the correct printer driver.
The printer driver has not been
configured to recognize Tray 3,
Tray 4, or the duplex printing
accessory.
See the printer driver’s online
Help for instru ctions on how to
configure the driver to recognize
printer accessories.
Printer driver does not recognize
Tray 3, Tray 4, or the duplex
printing accessory
The accessory may not be
installed.
Verify that the accessory is
properly instal led.
EN_WW Software application problems 176
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