Alert message Description Recommended action
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
Incorrect <Color> Cartridge A print cartridge is installed in the incorrect
slot.
Be sure that each print cartridge is in the
correct slot. From front to back, the print
cartridges are installed in this order: black,
cyan, magenta, and yellow.
Install <Color> Cartridge The cartridge is either not installed or not
correctly installed in the product.
Install the print cartridge.
Jam in <location>
(<location> indicates the area where the jam
has occurred)
The product has detected a jam. Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job. See
Jams
on page 186.
Load Paper <Type> The tray is empty. Load print media into the tray.
Magenta Scanner Error An internal error has occurred. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
Manual feed The product is set for manual feed mode. Load the correct media into the tray, and then
press the Resume button to clear the
message.
Non-HP <Color> Cartridge A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the Resume button.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the Resume
button.
Not Connected The product software cannot communicate
with the product.
1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the
computer.
Order <Color> Cartridge The identified print cartridge is nearing the
end of its useful life.
Order the identified print cartridge. Printing
will continue until Replace <Color>
Cartridge appears.
Page Too Complex The product cannot process the page. Press the Resume button to continue printing
the job, but output might be affected.
Printer Mispick The print engine has failed to pick up a piece
of media.
Reload the media in the input tray and press
the Resume button to continue the job.
Printing The product is printing a document. Wait for printing to finish.
Rear Access Door Open The door is open. Close the door.
Replace <Color> Cartridge The print cartridge has reached the end of its
life.
Replace the print cartridge.
ENWW Status-alert messages (HP Color LaserJet CP1210 Series Printer only) 177
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