Control-panel message Status alert Description Recommended action
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
59.X Error
Turn off then on
The product has experienced a
problem with one of the motors.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
79 Error
Turn off then on
The product has experienced an
internal firmware error.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
79 Service error
Turn off then on
An incompatible DIMM is
installed.
1. Turn the product power off.
2. Install a DIMM that the
product supports.
3. Turn the product on.
<Color> in wrong position A print cartridge is installed in the
incorrect slot.
Be sure that each print cartridge
is in the correct slot. From top to
bottom, the print cartridges are
installed in this order: yellow,
magenta, cyan, black.
Device error
Press [OK]
An internal error occurred. Press OK to resume the job.
Front Door open The product front door is open. Close the door.
Fuser Error
Turn off then on
The product has experienced an
error with the fuser.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
Genuine HP supply installed A genuine HP supply was
installed. This message will
appear briefly after the supply is
No action necessary.
180 Chapter 7 Problem solve ENWW
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