1 Purpose and scope
Introduction
This Software Technical Reference (STR) provides information about and troubleshooting tips for the
printing-system software for the HP Color LaserJet CP2020 Series printers.
This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care
Center (CCC) agents, support engineers, system administrators, Management Information Systems
(MIS) personnel, and end users, as appropriate.
NOTE: This STR describes software that is shipped on the software CD that comes with the HP Color
LaserJet CP2020 Series printers. This STR does not describe drivers that will become available on the
Web.
The following information is included in this technical reference:
●
Overview of software and platforms
●
Procedures for installing and uninstalling software components
●
Descriptions of problems that can arise with the HP Color LaserJet CP2020 Series printer, and
known solutions to those problems
NOTE: An addendum to this STR describes system modification information, including file lists and
changes to registry keys.
Topics:
●
Software technical reference overview
●
Product comparison
●
Documentation availability and localization
●
Software availability and localization
ENWW Introduction 1
Purpose and scope
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