Clear jams .......................................................................................................................................................... 432
Auto-navigation for clearing jams .................................................................................................. 432
Experiencing frequent or recurring paper jams? ............................................................................ 432
Jam sensor locations ...................................................................................................................... 433
Paper path sensor locations ......................................................................................... 433
Jam locations (M680) ...................................................................................................................... 438
Jam locations (M651) ...................................................................................................................... 439
Clear jams in Tray 1 ......................................................................................................................... 440
Clear jams in Tray 2 and the 500-sheet trays ................................................................................ 442
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door ....................... 447
Clear jams in the lower-right door .................................................................................................. 451
Clear jams in the right door and the fuser area .............................................................................. 452
Clear jams from under the top cover (M680) ................................................................................. 455
Clear jams in the document feeder (M680) .................................................................................... 456
Clear jams in the output bin (M680) ............................................................................................... 460
Clear jams in the output bin (M651) ............................................................................................... 460
Clear jams in the stapling mailbox accessory (M680) .................................................................... 461
Clear staple jams in the stapling mailbox accessory (M680) ......................................................... 463
Change jam recovery ....................................................................................................................... 466
Paper feeds incorrectly or becomes jammed ................................................................................................... 467
The product does not pick up paper ............................................................................................... 467
The product picks up multiple sheets of paper .............................................................................. 467
The document feeder jams, skews, or picks up multiple sheets of paper (M880) ........................ 468
Prevent paper jams ......................................................................................................................... 468
Use manual print modes ................................................................................................................................... 469
Solve image quality problems .......................................................................................................................... 473
Image defects table ........................................................................................................................ 473
Clean the product .............................................................................................................................................. 491
Print a cleaning page ...................................................................................................................... 491
Check the scanner glass for dirt or smudges (M680) ..................................................................... 492
Clean the pickup rollers and separation pad in the document feeder (M680) .............................. 494
Clean the pickup, feed, and separation rollers in the 1x500-sheet paper-feeder and 1x500-
sheet paper-feeder with storage cabinet ...................................................................................... 496
Clean the pickup, feed, and separation rollers in the 2,500-sheet high-capacity feeder (HCI) .... 497
Solve performance problems ............................................................................................................................ 498
Solve connectivity problems ............................................................................................................................. 499
Solve USB connection problems ..................................................................................................... 499
Solve wired network problems ....................................................................................................... 499
Poor physical connection ............................................................................................. 499
The computer is using the incorrect IP address for the product ................................. 499
The computer is unable to communicate with the product ........................................ 500
ENWW xi
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