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HP Color LaserJet Enterprise MFP M680 series User Manual

HP Color LaserJet Enterprise MFP M680 series
568 pages
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Troubleshooting Manual
Color LaserJet Enterprise M651
Color LaserJet Enterprise MFP M680
M651xhM651n
M651dn
M680zM680fM680dn
www.hp.com/support/colorljMFPM680
www.hp.com/support/colorljM651

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HP Color LaserJet Enterprise MFP M680 series Specifications

General IconGeneral
Print TechnologyLaser
FunctionalityPrint, copy, scan, fax
Maximum Print ResolutionUp to 1200 x 1200 dpi
Maximum Paper Input CapacityUp to 3, 100 sheets
Maximum Paper Output CapacityUp to 500 sheets
Copy ResolutionUp to 600 x 600 dpi
Fax Speed33.6 kbps
Energy Star CertifiedYes
Hard Disk320 GB
Mobile Printing CapabilityHP ePrint, Apple AirPrint
Scan ResolutionUp to 600 dpi
Fax ResolutionUp to 300 x 300 dpi
Media Types SupportedPaper (bond, color, heavy, letterhead, light, plain, preprinted, prepunched, recycled, rough), envelopes, labels, cardstock
Scanner TypeFlatbed, ADF
Operating Systems SupportedWindows, macOS, Linux
First Page Out (Black)As fast as 8.5 seconds

Summary

1 Theory of operation

Basic operation

Explains the routing of high-level processes through the formatter and the basic product operation.

Formatter-control system

Details the functions performed by the formatter, including sleep mode and data processing.

Engine-control system

Covers the interaction of the engine-control system with other main systems for product coordination.

DC controller

Explains the role of the DC controller in managing the product's operational sequence.

High-voltage power supply

Describes how the DC controller controls the HVPS to generate biases for toner transfer.

Low-voltage power supply

Explains how the LVPS circuit converts AC power into DC voltages for product components.

Fuser control

Details the fuser heater-control and safety circuits for controlling fuser temperature.

Laser/scanner system

Explains how the laser/scanner system forms the latent electrostatic image on photosensitive drums.

Image-formation system

Describes the system responsible for creating the printed image on paper.

Optional paper feeders

Details the available optional paper feeders for the product.

Pickup, feed, and delivery system

Covers the series of rollers used to move paper through the product.

Scanning/image capture system (M680)

Explains the scanner and automatic document feeder system for the M680 model.

Stapling mailbox (M680)

Describes the stapling mailbox accessory, its modes, and functions.

2 Solve problems

Solve problems checklist

Provides a step-by-step checklist for resolving product malfunctions and unexpected situations.

Troubleshooting process

Guides users on how to diagnose the root cause of hardware malfunctions and correct problems.

Power subsystem

Details power-on checks and troubleshooting steps for power-related issues.

Tools for troubleshooting

Describes various tools and diagnostics to help solve product problems.

Engine diagnostics

Provides extensive internal engine diagnostics for troubleshooting print quality, paper path, etc.

Paper path test

Generates test pages to isolate the cause of jams and specifies input tray, duplex path, and copies.

Manual sensor and tray/bin manual sensor tests

Guides for testing product sensors and switches, showing sensor state and toggle counts.

Component tests

Activates individual parts independently to isolate problems.

Scanner tests (M680)

Provides diagnostic tests for document feeder and scanner sensors.

Solve image quality problems

Offers solutions for common print quality issues, often resolved by maintenance.

Solve connectivity problems

Troubleshooting steps for resolving issues related to product network communication.

Solve fax problems (M680)

Guides for identifying and resolving common fax-related problems.

Service mode functions

Details the PIN-protected Service menu for authorized personnel for advanced functions.

Firmware upgrades

Provides methods for downloading and performing firmware upgrades.

Appendix A Product specifications

Product dimensions

Provides physical specifications, including height, depth, width, and weight for M680 and M651 models.

Product space requirements

Recommends sufficient space around the product for operation, ventilation, and service access.

Environmental specifications

Details recommended and allowed operating environment parameters like temperature and humidity.

Certificate of Volatility

Provides details on volatile and non-volatile memory contents and clearing procedures.

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