Paper path test
This diagnostic test generates one or more test pages. Use these pages to isolate the cause of jams.
To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the
number of copies to print. Multiple copies can be printed to help isolate intermittent problems. The following
options become available after beginning the diagnostic feature:
●
Print Test Page: Run the paper-path test from the default settings: Tray 2, no duplex, and one copy. To
specify other settings, scroll down the menu, and select the setting, and then scroll back up and select
Print Test Page to start the test.
●
Source Tray: Select Tray 1, Tray 2, or the optional tray.
●
Test Duplex Path: Enable or disable two-sided printing.
●
Number of Copies: Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or 500.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Paper Path Test
3. Select the paper-path test options for the test.
Paper path sensors test
This test displays the status of each paper-path sensor and allows viewing of sensor status while printing
internal pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Paper Path Sensors
NOTE: Exiting the Paper path sensors menu and then reentering the test will clear the test values from the
previous test.
The menu list of sensors and motors for the Paper path sensors test varies depending on which optional
accessories are installed.
Table 2-12 Paper-path sensors diagnostic tests
Sensor name Sensor/Switch number Replacement part number Descriptions
Tray 3 feed sensor
NOTE: 1x500-sheet feeders,
2x500-paper feeder, and
2,500-sheet HCI.
SR4 RM2-0341-000CN Paper pickup assembly
148 Chapter 2 Solve problems ENWW
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