Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper (M880)
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb
plain paper. For Tray 1 and Tray 2 the product increases the number of attempts to pickup a page, which
increases the reliability of successfully picking the page from the tray and decreases the possibility of a mis-
pick jam.
HP recommends using Tray 1 or Tray 2 if the product is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for an acknowledgment to the feed the
paper manually prompt. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.
ENWW Paper feeds incorrectly or becomes jammed 467
To Next Page
Loading...