Table 2-64 Image defects table (continued)
Problem Sample Cause Solution
Open the following menus:
●
General Settings
●
Print Quality
●
Optimize
●
Environment
2. Select the Reduce Temp item.
3. Resend the print job (using the
coated paper).
Missing one or more color planes.
In this example, the magenta color
is missing on the Supplies Status
page.
A print cartridge is empty. Print a Supplies Status page, and then
confirm the supply is not empty.
If necessary, replace the print
cartridge.
Poor primary charging contacts
or developing bias contacts
exist between the HVPS and the
imaging drum.
Clean each contact on the print
cartridge that produces the missing
color.
If the error persists after cleaning,
check the contacts for damage.
Replace the print cartridge if it has any
damaged parts.
The laser/scanner is defective. Replace the laser/scanner assembly
486 Chapter 2 Solve problems ENWW
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