4
Troubleshooting
Troubleshooting resources
If you experience computer problems, perform these
troubleshooting steps in the order provided until the problem
is resolved:
■ Refer to “Quick troubleshooting,” the next section in this
chapter.
■ Access additional information about the computer and
Web site links through Help and Support. Select Start >
Help and Support.
✎
Although many checkup and repair tools require an
Internet connection, other tools can help you fix a
problem when the computer is offline.
■
Contact technical support for further assistance.
Quick troubleshooting
The computer is unable to start up
To turn on the computer, press the power button. When the
computer is turned on, the power light turns on.
If the computer and the power light are not turned on when
you press the power button, adequate power may not be
available to the computer.
Getting Started 4–1
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