Troubleshooting
■ If applicable, be sure that the wireless router (access
point) is turned on and properly connected to the DSL
or cable modem.
■ Disconnect and then reconnect all cables, and turn the
power off and then back on.
✎
For more information on wireless technology, refer to the
information and Web site links provided in Help and Support.
Help and Support
If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help
and Support. Help and Support provides the following
assistance:
■ Information about the computer, such as model and
serial number, installed software, hardware components,
and specifications
■ Answers to questions about using the computer
■ Product information to help you learn to use the computer
and operating system features
■ Updates for the operating system, device drivers, and
software provided on the computer
■ Checkups for computer functionality
■ Automated and interactive troubleshooting, repair
solutions, and system recovery procedures
■ Links to community forums of IT experts
Getting Started 4–7
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