Supply replacement guidelines ........................................................................................ 147
Making room around the printer for replacing supplies .................................................... 148
Approximate replacement intervals for supplies .............................................................. 148
Using the cleaning page ................................................................................................................... 149
Configuring alerts ............................................................................................................................. 152
8 Problem solving
Basic troubleshooting checklist ........................................................................................................ 154
Factors affecting printer performance .............................................................................................. 155
Troubleshooting information pages .................................................................................................. 156
Configuration page .......................................................................................................... 156
Paper path test page ....................................................................................................... 156
Registration page ............................................................................................................. 157
Event log .......................................................................................................................... 157
Control panel message types ........................................................................................................... 158
Status messages ............................................................................................................. 158
Warning messages .......................................................................................................... 158
Error messages ............................................................................................................... 158
Critical error messages .................................................................................................... 158
Control panel messages ................................................................................................................... 159
Message listing ................................................................................................................ 15 9
Paper jams ....................................................................................................................................... 183
Paper jam recovery .......................................................................................................... 183
To disable paper jam recovery ........................................................................ 184
Common causes of paper jams ........................................................................................................ 185
Paper jams ....................................................................................................................... 185
Clearing jams ................................................................................................................................... 186
Jam in Tray 1 ................................................................................................................... 186
Jam in Tray 2 or optional Tray 3 ...................................................................................... 187
Jams in top cover area .................................................................................................... 188
Clearing a jam in the top cover area ............................................................... 189
Clearing other jams .......................................................................................................... 191
Media-handling problems ................................................................................................................. 194
Multiple sheets ................................................................................................................. 194
Incorrect page size .......................................................................................................... 194
Incorrect tray .................................................................................................................... 195
Automatic feed error ........................................................................................................ 195
Tray 2 or optional Tray 3 feed error ................................................................................. 195
Special media feed error .................................................................................................. 196
Envelope printing error .................................................................................................... 197
Output quality ................................................................................................................... 197
Duplexing error ................................................................................................................ 198
Printer response problems ............................................................................................................... 199
Control panel display is blank .......................................................................................... 199
Printer does not print ....................................................................................................... 199
Printer not receiving data ................................................................................................. 200
Printer selection ............................................................................................................... 200
Printer control panel problems ......................................................................................................... 202
Control panel setting ........................................................................................................ 202
Selecting optional Tray 3 ................................................................................................. 202
ENWW xi
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