6 www.hp.com
HP's only warranty obligations with respect to software distributed by HP under the HP
brand name are set forth in the applicable end-user license or program license agreement
provided with that software. If the removable media on which HP distributes the software
proves to be defective in materials or workmanship within ninety (90) days of purchase,
your sole remedy shall be to return the removable media to HP for replacement. For blank
tape removable media please refer to the following web site.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.
Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software
and third-party software purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for ninety (90) days from date of
purchase. See "Contacting HP" for online resources and telephone support. Any
exceptions to this will be specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
■
Answering you installation questions (how to, first steps, and prerequisites).
■
Setting up and configuring the software (how-to and first steps.) Excludes system
optimization, customization and network configuration.
■
Interpreting system error messages.
■
Isolating system problems to software usage problems.
■
Obtaining support pack information or updates.
■
Software technical support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes
■
Installation of non-HP products.
Freeware Operating Systems and Applications
HP does not provide software technical support for software provided under public license
by third parties, including Linux operating systems or applications ("Freeware").
Software technical support for Freeware provided with HP Hardware Products is provided
by the Freeware vendor. Please refer to the Freeware operating system or other Freeware
application support statement included with your HP Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the
product documentation do not solve the problem, you can receive support by doing the
following:
■
Locate your nearest HP Support location via the World Wide Web at:
http://www.hp.com/support
■
Contact your authorized HP dealer or Authorized Service Provider and be sure to
have the following information available before you call HP:
❏
Product serial number, model name, and model number
❏
Applicable error messages
❏
Add-on options
❏
Operating system
❏
Third-party hardware or software
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