HP Designjet 4500 Series - Page 38

2-8
System Error Codes
HP Designjet 4500 Printer Series Service Manual
System Error: 21:13
Problem
Description:
Problem with the Service Station.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Make sure that the Service Station path is clear. Remove any visible
obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the
Service Station.
 If the System Error continues, replace the Service Station ⇒ Page 8-30.
System Error:
23:10
Problem
Description:
Problem with the APS.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the APS cable is not damaged and is correctly connected to
the PrintMech PCA.
 Replace the APS Assembly ⇒ Page 8-49.
 R eplace the PrintMech PCA ⇒ Page 8-91.
 If the System Error continues, r eplace the Gamut PCI PCA ⇒ Page 8-76.
System Error: 24:03
Problem
Description:
Ink Setup failure (Ink Supply Tubes purge failed).
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Try purging the Ink Supply Tubes again once the Printer has been
rebooted.
 Install new Ink Cartridges in to the Printer and try purging the Printer
again.
System Error:
24:10
Problem
Description:
Broken bag detected in Ink Cartridge.
Corrective Action: Try the following:
 Remove the Ink Cartridges and check for ink leakage in the ISS area.
 Perform the "Bag Broken Recovery" Diagnostic (⇒ Page 4-51) to further
troubleshoot the error code.