tell me about hp customer
care
hp designjet
5500 series
welcome
how do I ...
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the problem is ...
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glossary
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As your strategic support partner, we make it our business to help keep your
business running smoothly. HP Customer Care offers award-winning support
to ensure you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and
leverages new technologies to give customers unique end-to-end support.
Services include setup and installation, troubleshooting tools, warranty
upgrades, repair and exchange services, phone and Web support, software
updates, and self-maintenance services. To find out more about HP Customer
Care, please visit us at:
http://www.designjet.hp.com/
or call the phone number in the HP Support Service booklet provided with
your printer.
what to do before you call
● Review the troubleshooting suggestions in this section.
● Review the relevant driver documentation supplied with this printer (for
users sending PostScript files or those using Microsoft Windows).
● If you have installed third-party software drivers and RIPs, refer to
their documentation.
● If the problem appears to be related to your software application, first
contact your software vendor.
● If you still have difficulty, refer to the HP Support Services booklet
provided with your printer. This document contains a comprehensive
list of various support services available to help solve printer problems.
● If you call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
❍ The printer you are using (the product number and the serial
number, found on the label at the back of the printer).
❍ The Service ID number, go to Utilities > Statistics > Service ID.
❍ If there is an error code on the front panel, note it down. See
status codes and error messages.
❍ The computer you are using.
❍ Any special equipment or software you are using (for example,
spoolers, networks, switch-boxes, modems, or special software
drivers).
❍ The cable you are using (by part number) and where you
purchased it.
❍ The type of interface used on your printer (parallel, or network).
❍ The software name and version you are currently using.
❍ If the problem is a system error it will have a error number;
record the error number and have it ready. See file size and
memory usage.
❍ If possible print out the following reports and FAX them to the
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