the printer does not print
hp designjet
5500 series
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● You may have a power problem. If there is no activity at all from the
printer, the front panel does not respond, check that the power cable is
connected correctly and that there is power available at the socket.
● If you are using a Macintosh and the print job does not print, ensure
the printer language is set to Postscript or Automatic.
● You may have a problem with your application driver. Is your software
configured for this printer? For general advice, see the Setup
instructions. For advice specific to your software, see the
documentation supplied with the driver.
● If you have connected your computer to the printer's parallel port and
tried to print a binary-encoded PostScript file, it will not print. The
parallel port will accept ASCII-encoded PostScript print files only. The
front panel will display the message “Error processing job / Flushing
rest of job”. Connect your computer to the JetDirect Print Server and
send the print file again.
You could also connect your computer via the LAN connection of your
printer and send the binary-encoded PostScript print file again.
● You are trying to send binary encoded data through the TCP/IP network
to your printer.
Select PS Encoding > Binary from the Internal RIP Settings menu and
send the file again.
If you continue to have problems, see
tell me about online help and tell me
about hp customer care.
© 2002 hewlett-packard company
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