HP DESIGNJET L26500 Series - When You Need Help; Introduction to HP Customer Care; Printer Documentation; Customer Self Repair Program

11 When you need help
Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP
Customer Care provides comprehensive, proven support expertise and new technologies to give you unique
end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades,
repair and exchange services, phone and Web support, software updates, and self-maintenance services. For
more information about HP Customer Care, go to:
http://www.hp.com/go/graphic-arts/.
Documentation
The following documents are provided with your printer, and can also be downloaded from
http://www.hp.com/go/L26500/manuals/ and http://www.hp.com/go/L26100/manuals/.
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Site preparation guide
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Installation guide
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User's guide
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Maintenance and troubleshooting guide (this document)
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Legal information
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
Using this program, you can replace parts at your own convenience.
Convenient, easy to use
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An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
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Available for most HP products currently under warranty or contract.
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Available in most countries.
For more information about Customer Self Repair, see
http://www.hp.com/go/selfrepair/.
HP Customer Care Centers
Help is available to you by telephone. What to do before you call:
ENWW Introduction 85