HP Designjet L26500 - Introduction; Safety Precautions

8 Troubleshoot ink-system issues ....................................................................................... 72
Ink maintenance kit needs to be installed .................................................................................. 72
Cannot insert an ink cartridge ................................................................................................. 72
Cannot insert a printhead ........................................................................................................ 72
Cannot insert the printhead cleaning cartridge ........................................................................... 72
Front panel recommends reseating or replacing a printhead ........................................................ 73
Clean the printheads .............................................................................................................. 73
Align the printheads ............................................................................................................... 73
9 Troubleshoot other issues ............................................................................................... 76
The printer cannot get an IP address ......................................................................................... 76
Cannot access the Embedded Web Server ................................................................................ 76
The printer is not printing ........................................................................................................ 77
The software program slows down or stalls while generating the print job ..................................... 77
The printer seems slow ............................................................................................................ 77
Cannot access files on the hard disk ......................................................................................... 78
Communication failures between computer and printer ............................................................... 78
The platen rollers squeak ......................................................................................................... 79
10 Front-panel error messages .......................................................................................... 80
Printer logs ............................................................................................................................ 85
11 When you need help .................................................................................................... 86
Introduction ........................................................................................................................... 86
Documentation ....................................................................................................................... 86
Customer Self Repair .............................................................................................................. 86
HP Customer Care Centers ...................................................................................................... 87
Service information ................................................................................................................ 87
Appendix A Summary of common printing problems ......................................................... 88
Index ................................................................................................................................. 89
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