HP Designjet T Series — Service Manual 2-2
Introduction
Introduction
Understand System Error Codes
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
The complete error number (See Note below).
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you supply the full
Internal Error Code and the firmware version. Without this information, HP
Support Personnel cannot help you. To view the Internal Error Code, hold the
UP key and press the CANCEL key at the same when the System Error.
When you reporting the system error code, get the printer logs to further
understand the system error code. To get the printer logs, see
Appendix C:
Obtaining printer logs on page 2-48.
Code is displayed on the Front Panel.
This is the code definition required
when escalating a problem.
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