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HP Designjet T1100 Service Manual

HP Designjet T1100
490 pages
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HP Designjet
T1100/T1100ps/T610/
T1120/T1120ps
Printer Series
Version 6
March 19, 2009

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HP Designjet T1100 Specifications

Print Specifications IconPrint Specifications
maximum print resolution2400 x 1200 optimized dpi
maximum print length300 ft/91 m
maximum line width0.002 in./0.0423 mm
Memory and Storage IconMemory and Storage
standard memory256 MB
hard disk capacity40 GB
Media Handling IconMedia Handling
media weight range60 to 328 g/m2
maximum roll length300 ft/91 m
media thicknessUp to 31.5 mil
Environmental Ranges IconEnvironmental Ranges
operating temperature41 to 104° F/5 to 40° C
recommended operating temperature59 to 95° F/15 to 35° C
storage temperature-13 to 131° F/-25 to 55° C
Acoustic Noise Levels IconAcoustic Noise Levels
sound pressure, active44 dB(A)
sound pressure, standby29 dB(A)
sound power, active6.5 B(A)
Power Consumption IconPower Consumption
maximum power consumption200 watts
powersave mode power consumption27 watts
power consumption when off0.1 watts
Dimensions and Weight IconDimensions and Weight
printer dimensions (24-inch models)49.7 x 26 x 41.2 in./1262 x 661 x 1047 mm
printer dimensions (44-inch models)69.7 x 26 x 41.2 in./1770 x 661 x 1047 mm
printer weight (24-inch models)143 lb/65 kg

Summary

Using this Manual

Purpose

Details the scope of the service manual and the printers it covers.

Readership

Specifies that procedures are for HP Certified service personnel only.

Part Numbers

Informs where to find part numbers for options, accessories, and service parts.

Conventions

Explains document conventions, including the use of blue underlined text for links.

Troubleshooting

Using the Front Panel

Diagram and explanation of the printer's front panel buttons and their functions.

General Troubleshooting

Provides an overview of troubleshooting steps for printer issues.

Troubleshooting System Error Codes

Guides on how to handle and report system error codes.

Performing a Service Test on a failed Assembly

Recommends performing service tests before replacing components.

Performing the Necessary Service Calibrations

Highlights the importance of service calibrations after component replacement.

Solving Print Quality Problems

Details how to diagnose and resolve print quality issues using diagnostic prints.

The Media Basket was damaged during printer setup

Addresses issues related to the media basket potentially breaking during setup.

Solving Media-Handling Problems

Troubleshooting steps for media misalignment or incorrect positioning.

Print quality troubleshooting

Print Quality Troubleshooting Actions

Outlines initial actions to resolve print quality problems.

The Service Image Quality Diagnostic Print

Explains the internal Image Quality Test to diagnose defects.

The Advanced Diagnostic Prints

Describes advanced diagnostic plots for more detailed IQ defect analysis.

Nozzle Health

Details how to check printhead nozzle health and corrective actions.

Force Drop Detection

Explains how to use Force Drop Detection to resolve banding issues.

Problems with Stepped Lines

Addresses issues with stepped or jagged lines in prints.

Lines are Printed Double or in Wrong Colors

Troubleshooting steps for lines printed double or in incorrect colors.

Lines are discontinuous

Explains how to fix issues with discontinuous lines in prints.

Lines are Blurred (Ink Bleeds from Lines)

Troubleshooting for blurred lines caused by ink soaking into the paper.

Problems with Graininess

Provides solutions for graininess in printed images.

Paper is not Flat

Addresses print defects caused by paper not lying flat.

Ink marks on the paper

Troubleshooting for ink marks appearing on the paper.

Horizontal smears on the front of coated paper

Solutions for smears on coated paper due to ink absorption.

Ink marks on the back of the paper

Addresses ink marks on the back of paper, often from borderless printing.

Problems with the Edges of objects

Troubleshooting for poorly defined or lighter edges of objects.

Black and white prints do not look neutral

Advice on achieving neutral black and white prints.

Horizontal lines at the end of a cut sheet print

Fixes for horizontal lines appearing at the end of cut sheet prints.

Vertical lines of different colors

Troubleshooting for vertical bands of different colors in prints.

White spots on the print

Addresses white spots on prints due to paper fibers or dust.

Problems with Color Accuracy

Steps to improve color consistency and accuracy in prints.

Color accuracy using EPS or PDF images in page layout applications

Guidance on color accuracy with EPS/PDF files in layout applications.

Output Only Contains a Partial Print

Troubleshooting for prints that are only partially output.

Problems with Image Clipping

Diagnosing and fixing image clipping issues related to printable area.

Some objects are missing from the printed image

Resolving issues where objects are missing from the printed output.

A PDF file is clipped or objects are missing

Troubleshooting PDF clipping or missing objects when printing.

Print Quality Troubleshooting Wizard

Describes a wizard to help customers troubleshoot print quality issues.

Ink Supplies Troubleshooting

Introduction to ink supplies

Explains the components of ink supplies: Printhead and Ink Cartridge.

Available Ink Cartridges

Lists available ink cartridges with their part numbers and capacities.

Printheads

Information on printhead durability and independence from ink cartridges.

Available Printheads

Lists available printheads with their part numbers and corresponding printer models.

General Information About the Ink Supplies

Provides guidelines for handling ink supplies for optimal results.

General Precautions When Handling Ink Supplies

Details essential precautions for handling ink supplies safely and effectively.

When Should You Replace the Ink Supplies?

Guidance on determining when to change ink supplies based on front panel prompts.

Ink Cartridge Levels, Information, and Replacement

Explains how to check ink levels and replace ink cartridges.

Obtaining Ink Cartridge Information

Procedure for accessing detailed information about installed ink cartridges.

The printer consumes more gray ink ink than M, C, or Y

Explains the higher consumption of gray ink compared to other colors.

Changing an Ink Cartridge

Provides instructions on when and how to replace an ink cartridge.

Printhead Information, Replacement and Alignment

Covers obtaining printhead information and procedures for replacement.

Changing a Printhead

Step-by-step instructions for replacing a printhead.

Aligning Printheads

Procedure for aligning printheads to ensure accurate color and sharp edges.

Image Quality Maintenance Procedure

General maintenance procedures for image quality.

Scanning errors during alignment

Troubleshooting steps for errors encountered during printhead alignment.

Ink Cartridge and Printhead Status Messages

Explains status messages for ink cartridges and printheads.

Printhead Error Codes

Details printhead error codes, their descriptions, and recommended actions.

System Error Codes

Introduction

Explains system error codes and how to report them to HP Support.

Replacing the PrintMech PCA, Media Advance Encoder PCA and Formatter

Guidelines for replacing key printer PCA components safely.

What to do if the Front Panel is blank

Troubleshooting steps when the printer's front panel is blank.

Continuable and Non-Continuable Error Codes

Differentiates between error codes that allow continued operation and those that stop it.

System Error Code Brief Descriptions

Provides brief descriptions and components for system error codes.

System Error Codes - Full Descriptions

Detailed descriptions and corrective actions for various system error codes.

Service Tests and Utilities

Introduction

Explains the purpose and usage of built-in service tests and utilities.

Diagnostics - Self Test

Describes the printer's automatic self-tests during initialization.

Service Tests (Diagnostics)

Lists all internal service tests available in the printer.

Using the Front Panel

Diagram and explanation of the printer's front panel buttons and key functions.

Entering the Service Tests Menu

Step-by-step instructions to access the service tests menu.

Service Utilities

Lists all internal service utilities available in the printer.

Entering the Service Utilities Menu

Procedure for accessing the service utilities menu on the printer.

1. Turn Drive Roller

Utility to rotate the drive roller and overdrive for cleaning.

2. Purge Tubes

Utility to prime ink tubes when they are not new or priming failed.

3. Set SN

Utility to set the printer's serial number.

4. Reset Life Counters

Resets internal life counters for preventive maintenance kits or specific parts.

5. Diagnostic Print

Utility to print diagnostic patterns for identifying print quality problems.

6. Set Date and Time

Utility to set the printer's internal clock (RTC).

7. Enable/Disable Firewall

Utility to enable or disable the printer's built-in system firewall.

8. Reset User Life Counters

Resets the internal life counter for the cutter assembly.

9. Enable/Disable Sleep Mode

Utility to enable or disable the printer's sleep mode.

10. Disk Wipe DoD 5220.22OM

Utility to securely erase data on the hard disk according to DoD directive.

11. SNMP

Utility to enable/disable the SNMP counter for HP pay-per-use functionality.

12. New Left Spittoon

Enables purging of the left spittoon, potentially requiring part replacement.

13. Enable Hide Front Panel Information

Utility to hide IP address and connection info on the front panel for security.

14. Enable/Disable Port 280

Security feature to enable or disable port 280 communication with the printer.

Test Messages

Provides instructions for accessing diagnostic mode and testing front panel functionality.

I/O Tests

Checks network interface functionality of the formatter.

Service Calibrations

Service Calibrations

Lists calibration procedures required after component removal or replacement.

Using the Front Panel

Diagram and explanation of the printer's front panel buttons and key functions.

Entering the Service Calibrations Menu

Step-by-step instructions to access the service calibrations menu.

Scan Axis Calibration

Calibrates PWM check and line sensor intensity.

Service Station Calibration

Calibrates the service station in relation to the carriage assembly.

Paper Advance Calibration

Calibrates media advance to control movement and prevent banding.

Drop Detector Calibration

Calibrates the drop detector in relation to the carriage assembly.

Line Sensor Calibration

Calibrates the line sensor intensity to prevent edge detection failures.

Carriage PCA

Resets ink short thresholds after replacing the Carriage PCA.

Parts and Diagrams

Printer Support

Lists part numbers and descriptions for printer support components.

Center Covers (Front)

Part numbers and diagrams for the front center covers of the printer.

Center Covers (Rear)

Part numbers and diagrams for the rear center covers of the printer.

Right Cover

Part numbers and diagrams for the right cover assembly.

Left Cover

Part numbers and diagrams for the left cover assembly.

Right Hand Assemblies

Part numbers and diagrams for various right-side printer assemblies.

Left Hand Assemblies

Part numbers and diagrams for various left-side printer assemblies.

Carriage Assembly (T1100/T1100ps/T610)

Part numbers and diagrams for the Carriage Assembly (T1100 series).

Carriage Assembly (T1120/T1120ps)

Part numbers and diagrams for the Carriage Assembly (T1120 series).

Scan-Axis Assemblies (T1100/T1100ps/T610)

Part numbers and diagrams for Scan-Axis assemblies on T1100 series.

Scan-Axis Assemblies (T1120/T1120ps)

Part numbers and diagrams for Scan-Axis assemblies on T1120 series.

Paper Path Assemblies (Front)

Part numbers and diagrams for front paper path assemblies.

Paper Path Assemblies (Rear)

Part numbers and diagrams for rear paper path assemblies.

Tool Kits

Lists available tool kits and individual tools for printer service.

Miscellaneous Parts

Lists various miscellaneous parts and kits for the printer.

New Formatter Design

Details modifications in the new formatter design, including HDD and RAM changes.

Removal and Installation

Introduction

Provides a step-by-step guide to removing and installing printer components.

Service Calibration Guide to Removal and Installation

Explains the need for calibrations after component removal/installation.

Bin Assembly

Instructions for removing and installing the printer's bin assembly.

Window

Procedure for removing and installing the printer window.

Front Cover

Step-by-step guide for removing and installing the front cover.

Media Output Assembly

Instructions for removing and installing the media output assembly.

Right Front Trim

Procedure for removing and installing the right front trim piece.

Left Front Trim

Procedure for removing and installing the left front trim piece.

Right Ink Cartridge Door

Instructions for removing and installing the right ink cartridge door.

Left Ink Cartridge Door

Instructions for removing and installing the left ink cartridge door.

Right Cover

Step-by-step guide for removing and installing the right printer cover.

Left Cover

Step-by-step guide for removing and installing the left printer cover.

Media Lever

Procedure for removing and installing the media lever.

Media Lever Position Sensor

Instructions for removing and installing the media lever position sensor.

Cutter Assembly

Procedure for removing and installing the cutter assembly.

Right Rear Tray Support

Instructions for removing and installing the right rear tray support.

Left Rear Tray Support

Instructions for removing and installing the left rear tray support.

Front Panel

Step-by-step guide for removing and installing the printer's front panel.

Top Cover

Procedure for removing and installing the printer's top cover.

Window Position Sensor

Instructions for removing and installing the window position sensor.

Ink Supply Tubes Support Rail (T1100/T1100ps/T610)

Procedure for removing and installing the ink supply tubes support rail.

Ink Supply Tubes Support Rail (T1120/T1120ps)

Procedure for removing and installing the ink supply tubes support rail.

Service Station (T1100/T1100ps/T610)

Procedure for removing and installing the service station for T1100 series.

Service Station (T1120/T1120ps)

Procedure for removing and installing the service station for T1120 series.

Drop Detector

Instructions for removing and installing the drop detector component.

Aerosol Fan Assembly (T1100, T1100ps, T610 ONLY)

Procedure for removing and installing the aerosol fan assembly.

PrintMech PCA (T1100, T1100ps, T610 ONLY)

Procedure for removing and installing the PrintMech PCA.

Pen to Paper Space (PPS) Solenoid (T1100/T1100ps/T610)

Procedure for removing and installing the PPS solenoid.

Pen to Paper Space (PPS) Solenoid (T1120/T1120ps)

Procedure for removing and installing the PPS solenoid.

Spindle

Instructions for removing and installing the printer spindle.

Left Spindle Holder

Procedure for removing and installing the left spindle holder.

Right Spindle Holder (24” ONLY)

Procedure for removing and installing the right spindle holder for 24-inch models.

Right Spindle Holder and Rewinder (T1100/T1100ps/T610)

Procedure for removing and installing the right spindle holder and rewinder.

Right Spindle Holder and Rewinder (T1120/T1120ps)

Procedure for removing and installing the right spindle holder and rewinder.

Clean Out Assembly

Instructions for removing and installing the clean out assembly.

Out Of Paper Sensor

Procedure for removing and installing the out of paper sensor.

Left Roll Guide

Instructions for removing and installing the left roll guide.

Right Roll Guide

Instructions for removing and installing the right roll guide.

Encoder Strip, spring and attachment nut (T1100/T1100ps/T610)

Procedure for removing and installing the encoder strip assembly.

Encoder Strip, spring and attachment nut (T1120/T1120ps)

Procedure for removing and installing the encoder strip assembly.

Encoder Strip

Procedure for removing and installing the encoder strip.

Trailing Cable (T1100/T1100ps/T610)

Procedure for removing and installing the trailing cable.

Trailing Cable (T1120/T1120ps)

Procedure for removing and installing the trailing cable.

Carriage Assembly (T1100/T1100ps/T610)

Procedure for removing and installing the carriage assembly.

Carriage Assembly (T1120/T1120ps)

Procedure for removing and installing the carriage assembly.

Carriage Rear Bushing

Procedure for removing and installing the carriage rear bushing.

Left and Right Bumpers (T1120/T1120ps ONLY)

Procedure for removing and installing the left and right bumpers.

Belt Assembly

Procedure for removing and installing the belt assembly.

Scan-Axis Motor (T1100/T1100ps/T610)

Procedure for removing and installing the scan-axis motor.

Scan-Axis Motor (T1120/T1120ps)

Procedure for removing and installing the scan-axis motor.

Carriage Rail Oiler

Procedure for removing and installing the carriage rail oiler.

Line Sensor (T1100/T1100ps/T610)

Procedure for removing and installing the line sensor.

Line Sensor (T1120/T1120ps)

Procedure for removing and installing the line sensor.

Carriage Cover and Carriage Latch (T1100/T1100ps/T610)

Procedure for removing and installing the carriage cover and latch.

Carriage Cover and Carriage Latch (T1120/T1120ps)

Procedure for removing and installing the carriage cover and latch.

Carriage PCA (T1100/T1100ps/T610)

Procedure for removing and installing the carriage PCA.

Carriage PCA (T1120/T1120ps)

Procedure for removing and installing the carriage PCA.

Left Ink Supply Station

Procedure for removing and installing the left ink supply station.

Ink Supply Tubes (T1100/T1100ps/T610)

Procedure for removing and installing the ink supply tubes.

Ink Supply Tubes (T1120/T1120ps)

Procedure for removing and installing the ink supply tubes.

Formatter

Procedure for removing and installing the printer formatter.

Electronics Module Main PCA and PSU (T1100/T1100ps/T610)

Procedure for removing and installing the electronics module and PSU.

Electronics Module Main PCA and PSU (T1120/T1120ps)

Procedure for removing and installing the electronics module and PSU.

Starwheel Assembly

Procedure for removing and installing the starwheel assembly.

Print Zone Overdrive

Procedure for removing and installing the print zone overdrive sections.

Left Spittoon

Procedure for removing and installing the left spittoon.

Encoder Disk and Encoder Sensor

Procedure for removing and installing the encoder disk and sensor.

Media Advance Drive

Procedure for removing and installing the media advance drive.

Media Advance Roller (T1100/T1100ps/T610 ONLY)

Procedure for removing and installing the media advance roller.

Pinchwheel Assembly

Procedure for removing, installing, and aligning the pinchwheel assembly.

Left Starwheel Lifter

Procedure for removing and installing the left starwheel lifter.

Right Starwheel Lifter (T1100/T1100ps/T610)

Procedure for removing and installing the right starwheel lifter.

Right Starwheel Lifter (T1120/T1120ps)

Procedure for removing and installing the right starwheel lifter.

Starwheel Motor

Procedure for removing and installing the starwheel motor.

Full Bleed Foam

Procedure for removing the left section of the full bleed foam.

Preventive Maintenance

Preventive Maintenance

General information on maintaining the printer's condition.

Moisture on the Printer

Guidance on handling printer use in high humidity environments.

Noisy Carriage Bushing

Steps to prevent noisy carriage movement by cleaning and lubricating.

Belt Swelling

Advice on proper storage of new belts to prevent swelling.

Cleaning the Printer

Recommendations for general cleaning to maintain printer condition.

Carriage Assembly Lubrication

Procedure for lubricating the carriage assembly under specific conditions.

General Cleaning

Proper general cleaning procedures including safety precautions.

Cleaning the Drive Roller and Overdrive

Procedure to remove ink spills from the overdrive and clean components.

Level of Printer Usage

Information on printer usage metrics and maintenance intervals.

Preventive Maintenance Kits

Lists available preventive maintenance kits and their contents.

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