Order accessories ............................................................................................................ 145
Introduction to the accessories ......................................................................................................... 146
Stand ............................................................................................................................... 146
Spindle ............................................................................................................................. 146
Jetdirect print server ........................................................................................................ 146
14 Troubleshooting paper issues
The paper cannot be loaded successfully ........................................................................................ 148
General unsuccessful roll load issues ............................................................................. 148
Unsuccessful roll load with 24-inch printer ...................................................................... 148
Unsuccessful roll load with 44-inch printer ...................................................................... 149
Unsuccessful sheet load .................................................................................................. 149
Paper loading error messages ......................................................................................... 149
The paper type is not in the driver .................................................................................................... 150
Transparent or translucent paper .................................................................................... 150
Glossy paper .................................................................................................................... 150
Matte Paper ..................................................................................................................... 150
General purpose paper ................................................................................... 151
Photographic paper ......................................................................................... 151
HP Banners with Tyvek® ................................................................................................. 151
Black ink is easily removed when touched ...................................................................... 151
After printing, the paper has wrinkles or there is too much ink ........................................ 151
The paper has jammed .................................................................................................................... 152
The printer displays out of paper when paper is available ............................................................... 154
Prints do not fall nicely into the basket ............................................................................................. 154
The sheet stays in the printer when the print has been completed .................................................. 154
The paper is cut when the print has been completed ....................................................................... 155
The cutter does not cut well ............................................................................................................. 155
The roll is loose on the spindle ......................................................................................................... 155
A strip stays on the output tray and generates jams ........................................................................ 155
Recalibrate the paper advance ........................................................................................................ 155
Recalibrating the paper advance procedure .................................................................... 156
Return to default calibration ............................................................................................. 157
15 Troubleshooting print-quality issues
General advice ................................................................................................................................. 160
Print quality troubleshooting wizard .................................................................................................. 160
Horizontal lines across the image (banding) .................................................................................... 161
Lines are too thick, too thin, or missing ............................................................................................ 162
Lines appear stepped or jagged ....................................................................................................... 162
Lines print double or in the wrong colors .......................................................................................... 163
Lines are discontinuous .................................................................................................................... 164
Lines are blurred .............................................................................................................................. 165
Line lengths are inaccurate .............................................................................................................. 165
The whole image is blurry or grainy ................................................................................................. 166
The paper is not flat .......................................................................................................................... 166
The print is scuffed or scratched ...................................................................................................... 167
Ink marks on the paper ..................................................................................................................... 167
Horizontal smears on the front of coated paper ............................................................... 167
Ink marks on the back of the paper ................................................................................. 168
Black ink comes off when you touch the print .................................................................................. 168
Edges of objects are stepped or not sharp ....................................................................................... 168
Edges of objects are darker than expected ...................................................................................... 169
ENWW vii
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