System Error Codes
2-46 HP Designjet T Series — Service Manual
b Configure the connection to send the data correctly: bin > hash
4 Upload the firmware file (> put <firmware.plt>). Standard FMW files that
ar
e available in the customer website will not work with this method, since
FMW files need to be uploaded through the EWS in order to work. You will
need to use a firmware file in PLT format instead. You can obtain the PLT
firmware for the latest available firmware versions in the LFP Customer
Assurance website (http://bcnsite.bpo.hp.com/csw/).
Appendix C: Obtaining printer logs
It is possible to obtain internal logs on the activities that are being performed
by Designjet printers. These logs allow you to understand the status of the
printer when a system error has occurred, helping in the process of finding
the root cause and the solution.
By default, the printer does not record logs, since they would consume
re
sources (processing time and HDD space). In order to obtain the logs, it is
necessary to:
1 Ena
ble the logs and reboot the printer.
2 Operate the printer until the System Error happens.
3 Retrieve the logs from the printer.
4 Disable the logs in order to avoid using more HDD space.
In or
der to activate the logs, you need to boot the printer with a special
combinati
on of keys. To enable the logs, switch the printer OFF. Then hold
the OK key and the “View Loaded Paper” key at the same time and switch
the power On by pressing the Power key. Hold the three keys together during
5 seconds and then release them. The logs are now activated.
Arrow keys
Cancel
OK
Power
Menu
Back
Form Feed and Cut
Unload Paper
View Loaded Paper
View Ink Levels
Once DO NOT REBOOT is displayed, get at least the printer.log file by
going through the EWS, go to the following page: http://<IP>/hp/
device/3432/8828/tmp/ and download the printer.log file from there.
To do this, click one time on the file, and do a right click -> ‘Save target
as’.
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