Secure Disk Erase ............................................................................................................................ 132
13 Accessories
How to order supplies and accessories ............................................................................................ 136
Introduction to the accessories ......................................................................................................... 140
14 Troubleshooting paper issues
The paper cannot be loaded successfully ........................................................................................ 14 2
The paper type is not in the driver .................................................................................................... 144
The paper has jammed .................................................................................................................... 146
The printer displays out of paper when paper is available ............................................................... 148
Prints do not fall nicely into the basket ............................................................................................. 148
The sheet stays in the printer when the print has been completed .................................................. 148
The paper is cut when the print has been completed ....................................................................... 149
The cutter does not cut well ............................................................................................................. 149
The roll is loose on the spindle ......................................................................................................... 149
A strip stays on the output tray and generates jams ........................................................................ 149
Recalibrate the paper advance ........................................................................................................ 149
15 Troubleshooting print-quality issues
General advice ................................................................................................................................. 152
Print quality troubleshooting wizard .................................................................................................. 152
Horizontal lines across the image (banding) .................................................................................... 153
Lines are too thick, too thin or missing ............................................................................................. 154
Lines appear stepped or jagged ....................................................................................................... 154
Lines print double or in the wrong colors .......................................................................................... 155
Lines are discontinuous .................................................................................................................... 155
Lines are blurred .............................................................................................................................. 156
Line lengths are inaccurate .............................................................................................................. 157
The whole image is blurry or grainy ................................................................................................. 157
The paper is not flat .......................................................................................................................... 158
The print is scuffed or scratched ...................................................................................................... 158
Ink marks on the paper ..................................................................................................................... 159
Black ink comes off when you touch the print .................................................................................. 159
Edges of objects are stepped or not sharp ....................................................................................... 160
Edges of objects are darker than expected ...................................................................................... 160
Horizontal lines at the end of a cut sheet print ................................................................................. 160
Vertical lines of different colors ........................................................................................................ 160
White spots on the print .................................................................................................................... 161
Colors are inaccurate ....................................................................................................................... 161
Colors are fading .............................................................................................................................. 162
The image is incomplete (clipped at the bottom) .............................................................................. 162
The image is clipped ........................................................................................................................ 162
Some objects are missing from the printed image ........................................................................... 163
A PDF file is clipped or objects are missing ..................................................................................... 163
The Image Diagnostics Print ............................................................................................................ 163
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