system error has disappeared.
Important note:
If any cable is damaged then order a
Cable Service Kit.
◦
Cables Sk CQ890-67021
2. If the 41.2:10 error continues then the Paper/Feed motor should be replaced. See
Paper
Motor on page 211.
Paper Motor CQ890-67036
3. Replace the Main PCA, see
Main PCA on page 205.
◦
Main PCA Basic CQ891-67003
◦
Main PCA Pro CQ890-67023
System error: 41.1:10
Problem description: Right Rear gear train failure
Other potential parts
associated:
Bundle PCA, Multi-Sheet Tray
Corrective action: Remote troubleshooting (call agent)
1. Switch the power off and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should arrange a service engineer visit to change the Right Rear Gear
Train, and follow the onsite troubleshooting below
◦
Right rear gear train CQ890-67041
3. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove the Multi-Sheet Tray, see
Multi-Sheet Tray Assembly on page 260 and check
that there is no paper jam or anything in the gear of the tray preventing the movement.
2. Remove covers and check that the cables from the Right Rear gear train to the Bundle
PCA are correctly connected and not damaged. If any cable is disconnected then
reconnect it, and power on the printer again to check whether the system error has
disappeared. Important note: If any cable is damaged then order a Cable Service Kit.
◦
Cables Sk CQ890-67021
3. Replace the Right Rear Gear Train, see
Right Gear Train Module on page 245.
◦
Right Rear Gear Train CQ890-67041
4. Replace the Bundle Board, see
Bundle Board on page 297.
◦
Bundle Board CQ890-67022
5. Replace the Multi-Sheet Tray assembly, refer Multi-Sheet Tray Assembly on page 260
◦
Multi-Sheet Tray assembly CQ890-67007
System error: 42:10
Problem description: Carriage servo problem
ENWW
System error codes
49
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