Other potential parts
associated:
None
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should arrange a service engineer visit to change the Encoder Strip and
follow onsite troubleshooting below.
◦
Encoder Strip (24) CQ890-67003
◦
Encoder Strip (36) CQ890-67004
3. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove the covers and check that Encoder Strip is not broken or dirty.
◦
Cables Sk CQ890-67021
2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see
Clean the
Encoder Strip on page 315.
3. If the Encoder Disk is damaged or does not work, it should be replaced, see
Encoder
Disk on page 217.
◦
Encoder Disk CQ890-67033
Other possible errors
Although infrequent, there are errors and asserts that can be displayed in the Front Panel in a different
format. Usually these errors are solved by turning the printer off and on. Examples of these errors are
shown here:
ENWW
System error codes
59
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