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If is still not cutting, ask the customer to check that the cutter is engaged and that it moves together
with the Carriage. If the cutter is not activated, ask the customer to open the Ink Cartridge Cover
and check whether there is a strip of paper in the parking position causing the cutter not to
activate.
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If this does not solve the issue, arrange a service engineer visit to replace the cutter assembly.
Onsite troubleshooting
The service engineer should first follow the paper troubleshooting in the user's guide, and also the
instructions in this manual given to the customer by the call agent, to double-check that the
troubleshooting has been done correctly. In most cases the problem can be solved by following these
instructions. However, if the problem persists, try the following steps:
1. If the cutter is not engaged, check that the cutter bridge is well assembled.
2. If the cutter bridge is well assembled and the cutter is not activated while cutting, the cutter
assembly should be changed..
3. Check whether there is noise due to high friction during the cut. If this occurs, the cutter assembly
should be changed. The high friction could be due to one of the following circumstances:
a. Worn-out blades as a consequence of many cuts.
b. Dirty blades. Likely to hold some sticky glue after cutting vinyl.
64 Chapter 2 Troubleshooting ENWW
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