●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦
The product you are using (the product number and the serial number, found on the label at
the back of the product)
◦
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 196
◦
The product's Service ID: at the front panel, press
, then , then .
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
◦
The type of interface used on your product (USB or network)
◦
The software name and version you are currently using
◦
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see
The printer’s internal prints on page 13)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
204 Chapter 21 HP Customer Care ENWW
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