Table 21-2 Numerical error codes
Error code Recommendation
05.5:10 Update the printer's BIOS.
08:04 Restart the printer. If the problem persists, update the printer's firmware. See
Update the firmware
on page 137.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's firmware. See
Update the firmware on page 137.
39.1:01 Roll 1 has been unexpectedly unloaded. Reload the roll.
39.2:01 Roll 2 has been unexpectedly unloaded. Reload the roll.
61:01 The file format is wrong and the printer cannot process the job.
{
Turn off the printer using the Power button at the front.
{
Turn off the power switch at the rear.
{
Disconnect the power cord.
{
Reconnect the power cord and turn on the printer.
{
Send the same job to the printer again.
{
Ensure that the printer’s firmware is up to date. See
Update the firmware on page 137.
61:04.1, 61:04.2 Update your printer's firmware. See
Update the firmware on page 137.
61:08 Resend the job.
61:08.1 The job cannot be printed because it is password-protected.
61:08.2 The job cannot be printed because it contains errors. Resend the job from the Embedded Web
Server.
61:09 Resend the job.
63:10
{
Turn off the printer using the Power button at the front.
{
Turn off the power switch at the rear.
{
Disconnect the power cord.
{
Reconnect the power cord and turn on the printer.
{
Check that the network cable is correctly connected.
{
Ensure that the printer’s firmware is up to date. See
Update the firmware on page 137.
63:20 A potential problem has been detected in the network interface.
{
Turn off the printer using the Power button at the front.
{
Turn off the power switch at the rear.
{
Disconnect the power cord.
{
Reconnect the power cord and turn on the printer.
{
Send the same job to the printer again.
{
Ensure that the printer’s firmware is up to date. See
Update the firmware on page 137.
71.03, 71.08 Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a
bitmap.
186 Chapter 21 Front-panel error messages ENWW
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