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HP Designjet T920 series User Manual

HP Designjet T920 series
210 pages
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Edition: 1
Designjet T920 and T1500 ePrinter Series
User’s Guide
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HP Designjet T920 series Specifications

General IconGeneral
Print technologyHP Thermal Inkjet
Print resolutionUp to 2400 x 1200 optimized dpi
Memory64 GB (virtual)
Line accuracy+/- 0.1%
Print speed120 A1/D prints per hour
ConnectivityGigabit Ethernet (1000Base-T), Hi-Speed USB 2.0
Hard disk320 GB
Media typesBond paper, coated paper, film, photographic paper, self-adhesive
Operating systems supportedWindows and Mac OS
Ink typesDye-based (C, M, Y); pigment-based (MK)

Summary

Introduction to HP Designjet Printers

Safety Precautions for Printer Operation

Essential safety guidelines for printer operation, maintenance, and handling to prevent injury or damage.

HP Designjet Printer Models

Lists the specific HP Designjet printer models covered in this user guide for clarity.

Key Printer Features Overview

Highlights the primary capabilities and design aspects of the HP Designjet printer.

Printer Main Components Identification

Identifies and illustrates the principal physical parts of the printer for user understanding.

Understanding the Front Panel Controls

Describes the printer's control interface, including touch-sensitive screen and buttons.

HP Designjet Printer Software

Information about the software utilities and drivers provided with the printer.

HP Web Services Capabilities

Overview of printer connectivity to the web for enhanced features and services.

Turning the Printer On and Off

Instructions for properly powering the printer on and off, including recommended methods.

Printer Internal Print Functions

Details on accessing and using various internal diagnostic and information prints from the printer.

Installing the Software

Connecting the Printer to Your Network

Steps to establish a network connection for the printer, enabling shared access.

Connecting a Computer via Network (Windows)

Guide for connecting a Windows PC to the printer over a network using the driver.

Uninstalling Printer Software (Windows)

Procedures for removing printer software and drivers from Windows systems.

Connecting a Computer via Network (Mac OS X)

Instructions for connecting a Mac OS X computer to the printer over a network.

Uninstalling Printer Software (Mac OS X)

Procedures for removing printer software and drivers from Mac OS X systems.

Setting Up Your HP Designjet Printer

Printer Setup Introduction

Overview of printer setup procedures for administrators and new users.

Configuring a Web-Connected Printer

Steps to connect the printer to the internet for Web Services functionality.

Web Services Manual Configuration

Manual settings for configuring the printer's internet connection and Web Services.

Paper Suitability Options Configuration

Settings to manage printer behavior when paper types do not match job specifications.

Managing Nesting for Paper Savings (T1500)

How to enable or disable automatic nesting of jobs to conserve paper.

Controlling Printer Access and Security

Security features for managing printer access, user sessions, and passwords.

Requiring Account ID for Jobs (T1500)

Setting up the printer to require user account IDs for tracking print jobs.

Setting Windows Driver Preferences

Customizing default print settings within the Windows printer driver.

Network Configuration for HP Designjet

Network Configuration Introduction

Overview of the printer's network capabilities and connection options.

Verifying Correct Network Operation

Steps to confirm that the printer's network connection is functioning properly.

Preconfiguring Network Settings

Instructions for setting up network parameters before adding the printer to systems.

Adding Printer to Network System

Process for integrating the printer into a computer network environment.

Troubleshooting Network Issues

Guidance for resolving common network connectivity problems with the printer.

Personalizing Printer Settings

Changing Front Panel Display Language

Instructions for selecting the preferred language for the printer's control panel.

Accessing the HP Utility Software

Guide to using the HP Utility for managing printer functions from a computer.

Accessing the Embedded Web Server

Instructions for accessing the printer's web interface for remote management.

Changing HP Utility Software Language

How to set the display language for the HP Utility software on different operating systems.

Changing Embedded Web Server Language

Instructions to adjust the language displayed in the printer's web interface.

Adjusting Sleep Mode Settings

Configuring the time before the printer automatically enters sleep mode to save power.

Configuring Auto-Off Settings

Setting the printer to automatically turn off after a period of inactivity to save energy.

Adjusting Loudspeaker Volume

How to change the volume level for the printer's audible alerts and notifications.

Changing Front Panel Display Brightness

Adjusting the brightness level of the printer's front panel display.

Changing Measurement Units

Selecting preferred units of measurement (English or Metric) for the printer display.

Configuring Network Settings

Options for viewing and modifying the printer's IP address and network parameters.

Changing Graphic Language Settings

Setting the graphic language for direct printing of files like HP-GL/2 or PostScript.

Managing ePrinter Security Settings

Securing the printer's ePrint capabilities and managing access controls.

Changing Printer Email Address

Instructions for modifying the printer's email address for ePrint services.

Paper Handling Procedures

General Advice for Paper Loading

Important considerations and precautions before loading paper into the printer.

Loading Paper Rolls onto the Spindle

Step-by-step instructions for mounting paper rolls onto the printer spindle.

Loading Paper Rolls into the Printer

Detailed guide for inserting a paper roll, loaded on a spindle, into the printer.

Unloading Paper Rolls from the Printer

Procedures for removing paper rolls from the printer, both with and without paper.

Loading a Single Sheet of Paper

Guidance on how to insert individual sheets of paper into the printer.

Understanding the Printer's Stacker

Description of the stacker component and how to empty it.

Using the Printer's Basket

Information on using the basket for collecting prints when the stacker is not used.

Viewing Loaded Paper Information

How to check the type, status, and dimensions of the loaded paper.

Using Paper Presets for Optimal Quality

Explanation of paper presets and how to assign them for different paper types.

Printing Paper Information

Enabling and using the feature to record roll length, paper type, and width.

Moving Paper Manually

Instructions for moving paper forwards or backwards from the front panel.

Maintaining Paper Quality

Recommendations for storing and handling paper to maintain print quality.

Changing Print Drying Time

Adjusting the time allocated for ink drying between prints.

Changing Print Retrieval Time

Setting the time delay before the next print job starts after drying.

Turning Automatic Cutter On/Off

How to enable or disable the printer's automatic paper cutting function.

Feeding and Cutting Paper

Procedure for manually feeding and cutting paper from the front panel.

Working with Two Rolls (T1500 Series)

Uses of a Multiroll Printer

Explains the benefits and applications of having multiple paper rolls on the printer.

Job Allocation to Paper Rolls

Details how the printer selects paper rolls based on job requirements and preferences.

Printing from Your HP Designjet

Printing Introduction and Methods

Overview of various printing methods available for the printer.

Printing from a USB Flash Drive

Instructions for printing files directly from a USB drive connected to the printer.

Printing via Embedded Web Server/HP Utility (T1500)

Printing files using the printer's web interface or utility software.

Printing Using a Printer Driver

The traditional method of printing using installed drivers from a computer.

Advanced Print Settings and Options

Explores customization options for print quality, paper, and layout.

Printing from iOS with AirPrint

Guide on printing wirelessly from Apple iOS devices using AirPrint technology.

Web-Connected Printing Features

Enabling Cloud Printing for Your Printer

Steps to set up the printer for remote printing via cloud services like ePrint.

Printing via HP Designjet ePrint & Share

Using the cloud service to print documents remotely or from shared locations.

Printing Documents via Email

How to send documents for printing directly to the printer's designated email address.

Printing from Smartphones and Tablets

Guidance on printing documents from mobile devices using HP applications.

Viewing and Printing from ePrint & Share Website

Accessing saved files via the HP Designjet ePrint & Share website for printing.

Printing via Printer's Front Panel (ePrint & Share)

Instructions for printing files directly from the printer's front panel using ePrint & Share.

Printing from Other Content Repositories

Connecting to and printing from external storage like FTP sites via ePrint & Share.

Creating and Managing Online Print History

Information on how print jobs are automatically saved to your online print history.

Sharing Files in Online Print History

How to share files stored in your online print history with colleagues.

HP Designjet ePrint & Share Security

Details on security measures and access control for the ePrint & Share service.

Job Queue Management

Job Queue Management Introduction

Overview of job queue management options available for the printer series.

Managing Jobs via Front Panel (T920/T1500)

Managing print jobs directly from the printer's control panel interface.

Managing Jobs via Web Server/HP Utility (T1500)

Managing print jobs remotely through the printer's web interface or utility software.

Color Management for HP Designjet

Color Management Introduction

Ensuring predictable and dependable color results through printer features.

Understanding Color Representation

Explanation of color models (RGB, CMYK) and how devices represent colors.

Color Management Process Summary

Steps for achieving accurate and consistent colors for each paper type used.

Printer Color Calibration Procedures

Process for calibrating the printer to produce consistent colors with specific paper types.

Color Management via Printer Drivers

How printer drivers manage color conversion and matching for accurate output.

Color Management via PostScript Drivers

Specific color management techniques available when using PostScript printer drivers.

Color Management via Embedded Web Server (T1500)

Color settings and options accessible through the printer's web interface for T1500 models.

Color Management via Front Panel

Adjusting color settings and performing calibration directly on the printer's control panel.

Practical Printing Examples

Printing from Adobe Acrobat

Specific instructions and steps for printing documents from Adobe Acrobat.

Printing from Autodesk AutoCAD

Step-by-step guide for printing designs and layouts from AutoCAD software.

Printing from Adobe Photoshop

Instructions for printing images and graphics from Adobe Photoshop.

Printing and Scaling from Microsoft Office

Guide on printing and resizing documents from Microsoft Office applications.

Retrieving Printer Usage Information

Getting Printer Accounting Information

Methods for accessing data related to printer usage, costs, and job accounting.

Checking Printer Usage Statistics

How to view overall printer usage data, ink, and paper consumption statistics.

Checking Usage Statistics for a Specific Job

How to view detailed usage statistics for individual print jobs.

Requesting Accounting Data via Email

Procedure for receiving printer usage reports and accounting data via email.

Handling Ink Cartridges and Printheads

About Ink Cartridges

Information on ink cartridge function, storage, and purchasing additional supplies.

Checking Ink Cartridge Status

How to view ink levels, status messages, and expiration dates of ink cartridges.

Removing an Ink Cartridge

Step-by-step instructions for safely removing an ink cartridge from the printer.

Inserting an Ink Cartridge

Step-by-step guide for correctly installing a new ink cartridge into its slot.

Understanding Safe Mode Operation

Explanation of the printer's safe mode and when it might be activated.

About the Printhead

Information on the printhead's function, connection, and handling precautions.

Checking Printhead Status

How to view information regarding the printer's printhead, including status and serial number.

Removing the Printhead

Detailed instructions for safely removing the printer's printhead assembly.

Inserting the Printhead

Step-by-step guide for correctly installing a new printhead into the carriage.

Storing Anonymous Usage Information

Information on how anonymous usage data is collected and managed by the printer.

Maintaining Your HP Designjet Printer

Checking Printer Status and Alerts

Methods for monitoring the printer's current operational status and active alerts.

Cleaning the Printer Exterior

Instructions for safely cleaning the printer's outer surfaces with appropriate materials.

Maintaining Ink Cartridges

Guidance on maintaining ink cartridges for optimal print quality and lifespan.

Moving or Storing the Printer

Instructions for preparing the printer for relocation or long-term storage.

Updating Printer Firmware

Guidance on downloading and installing printer firmware updates for improved functionality.

Updating Printer Software

Instructions for updating printer drivers and other associated software.

Printer Maintenance Kits Information

Information on available maintenance kits and when they might be needed.

Secure File Erase Functionality

Procedures for securely erasing temporary print job files from the printer's hard disk.

Disk Wipe for Hard Drive Data

Functionality to erase all temporary files, including old ones, from the printer's hard disk.

Supplies and Accessories Guide

Ordering Printer Supplies and Accessories

Information on how to purchase ink cartridges, paper, and printer accessories.

Introduction to Printer Accessories

Overview of available printer accessories such as spindles and adapters.

Troubleshooting Paper Issues

Resolving Paper Loading Failures

Solutions for common problems encountered when loading paper into the printer.

Handling Paper Types Not in List

Steps to take when the desired paper type is not available in the printer's settings.

Correcting Printing on Wrong Paper Type

Troubleshooting steps if the printer uses the incorrect paper type for a job.

Resolving 'On Hold for Paper' Messages

Guidance for understanding and resolving jobs put on hold due to paper mismatch.

Clearing Paper Jams in the Print Platen

Instructions for clearing paper jams from the printer's platen area.

Clearing Paper Jams in the Stacker

Guidance on how to resolve paper jams occurring in the printer's output stacker.

Addressing Stacker Full Errors

Troubleshooting when the printer reports the stacker is unexpectedly full.

Resolving Out of Paper Errors

Fixes for situations where the printer incorrectly indicates it is out of paper.

Ensuring Prints Fall into Basket Correctly

Troubleshooting steps if prints are not falling neatly into the output basket.

Addressing Prints Remaining in Printer

Solutions for prints that remain in the printer after the print job has completed.

Troubleshooting Cutter Issues

Steps to resolve problems where the automatic cutter is not functioning correctly.

Resolving Loose Roll on Spindle

Guidance for issues where a paper roll is loose on the printer's spindle.

Troubleshooting Print Quality Issues

General Advice for Print Quality Problems

General tips and checks for improving print quality before addressing specific issues.

Using the Print-Quality Troubleshooting Wizard

Wizard to help diagnose and resolve common print quality problems.

Recalibrating Paper Advance Accuracy

Procedure to adjust paper feeding accuracy for improved print alignment.

Resolving Horizontal Lines (Banding)

Troubleshooting steps for resolving horizontal lines or banding in printed images.

Fixing Line Thickness or Missing Lines

Solutions for issues with line thickness or missing lines in printed output.

Correcting Stepped or Jagged Lines

Troubleshooting steps for lines in images that appear stepped or jagged.

Resolving Double Lines or Wrong Colors

Solutions for lines printing double or in incorrect colors.

Fixing Discontinuous Lines

Troubleshooting steps for printed lines that appear broken or discontinuous.

Correcting Blurred Lines

Steps to fix printed lines that appear blurred or fuzzy.

Improving Line Length Accuracy

Methods to improve the accuracy of line lengths in printed output.

Fixing Blurry or Grainy Images

Steps to resolve issues where the entire image appears blurry or grainy.

Addressing Paper Not Lying Flat

Solutions for prints where the paper has waves or lies flat incorrectly.

Preventing Scuffed or Scratched Prints

Tips to avoid scuffs and scratches on prints, especially on coated paper.

Resolving Ink Marks on Paper

Troubleshooting steps for issues related to ink marks appearing on the paper.

Fixing Stepped or Unsharp Edges

Steps to improve the definition of edges and lines in printed objects.

Correcting Dark Object Edges

Troubleshooting steps for edges of objects that appear darker than expected.

Addressing Horizontal Lines at Cut Sheet End

Solutions for horizontal lines appearing near the trailing edge of cut sheet prints.

Fixing Vertical Bands of Different Colors

Troubleshooting steps for vertical bands of varying colors in printed output.

Resolving White Spots on Prints

Steps to fix issues causing white spots on the printed output.

Correcting Inaccurate Colors

Troubleshooting steps for prints where colors do not match expectations.

Addressing Fading Colors

Solutions for prints where colors are fading, especially on instant-dry photo paper.

Fixing Incomplete Images (Clipped Bottom)

Troubleshooting steps for images that appear clipped or incomplete at the bottom.

Resolving Clipped Images

Steps to fix issues where parts of an image are clipped or cut off.

Fixing Missing Objects in Printed Image

Troubleshooting steps for printed images where some objects are missing.

Resolving Clipped PDF Files or Missing Objects

Solutions for issues with PDF files being clipped or losing objects during printing.

Using the Image Diagnostics Print

Printing diagnostic patterns to check printhead performance and identify issues.

Troubleshooting Ink Cartridge and Printhead Issues

Cannot Insert Ink Cartridge

Troubleshooting steps for issues when inserting ink cartridges correctly.

Ink Cartridge Status Messages Explained

Explanations of common messages related to ink cartridge status and potential problems.

Cannot Insert Printhead

Troubleshooting steps for issues when inserting the printer's printhead correctly.

Printhead Reseating or Replacement Recommendations

Guidance when the front panel suggests reseating or replacing the printhead.

Cleaning the Printhead

Instructions for cleaning the printer's printhead to improve print quality.

Aligning the Printhead

Procedure to align the printhead for accurate colors and sharp image output.

Printhead Status Messages Explained

Explanations of possible printhead status messages and their meanings.

Troubleshooting General Printer Issues

Printer Not Starting Troubleshooting

Steps to take if the printer fails to power on or initialize.

Troubleshooting No Print Output

Solutions for situations where the printer does not produce any print output.

Addressing Printer Slowness

Possible explanations and solutions for a slow-performing printer.

Resolving Printer Behavior Issues

Steps for restoring printer settings to default when experiencing strange behavior.

Troubleshooting Computer-Printer Communication

Steps for resolving issues with data transfer between the computer and printer.

Cannot Access HP Utility Software

Troubleshooting steps for resolving issues accessing the HP Utility software.

Cannot Access Embedded Web Server

Troubleshooting steps for resolving issues accessing the printer's web interface.

Troubleshooting Internet Connectivity

Guidance for resolving problems with the printer's internet connection.

Web Services Connectivity Issues

Troubleshooting common problems related to the printer's web services.

Automatic File System Check Process

Information about the printer's automatic file system check and its importance.

Understanding Printer Alerts

Information on different types of alerts and how to receive and interpret them.

HP Customer Care and Support

Introduction to HP Customer Care

Overview of HP's customer support services, including setup and troubleshooting.

HP Professional Services and Support Center

Details on HP's services and resources for maximizing printer performance.

HP Proactive Support Features

Information on HP's proactive support tool for identifying and resolving issues early.

Customer Self Repair Program

Program enabling users to replace parts conveniently for faster service.

Contacting HP Support for Assistance

Information and steps for contacting HP support via phone or online.

HP Designjet Printer Specifications

Functional Specifications Overview

Details on printer capabilities like ink supplies, paper sizes, and printing resolutions.

Physical Specifications of the Printer

Information on the printer's dimensions, weight, and other physical characteristics.

Memory Specifications Details

Information on the printer's DRAM, virtual file-processing, and hard disk memory.

Power Specifications Information

Details on the printer's power source, frequency, current, and consumption.

Environmental Specifications for Operation

Recommended operating temperature, humidity, and storage conditions.

Acoustic Specifications of the Printer

Information on the printer's sound power and sound pressure levels during operation.

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