An “on hold for paper” message ....................................................................................................................... 149
The paper has jammed in the print platen ........................................................................................................ 150
The paper has jammed in the stacker ............................................................................................................... 155
The printer reports unexpectedly that the stacker is full ................................................................................ 155
The printer displays out of paper when paper is available .............................................................................. 155
Prints do not fall neatly into the basket ........................................................................................................... 155
The print remains in the printer after printing has completed ........................................................................ 155
The cutter does not cut well .............................................................................................................................. 156
The roll is loose on the spindle ......................................................................................................................... 156
18 Troubleshooting print-quality issues ........................................................................................................ 157
General advice ................................................................................................................................................... 159
Print-quality troubleshooting wizard ............................................................................................................... 159
Recalibrate the paper advance ......................................................................................................................... 159
Horizontal lines across the image (banding) .................................................................................................... 161
Lines are too thick, too thin or missing ............................................................................................................. 162
Lines appear stepped or jagged ........................................................................................................................ 163
Lines print double or in the wrong colors ......................................................................................................... 163
Lines are discontinuous ..................................................................................................................................... 164
Lines are blurred ................................................................................................................................................ 164
Line lengths are inaccurate ............................................................................................................................... 165
The whole image is blurry or grainy .................................................................................................................. 165
The paper is not flat .......................................................................................................................................... 166
The print is scuffed or scratched ....................................................................................................................... 166
Ink marks on the paper ..................................................................................................................................... 166
Black ink comes off when you touch the print .................................................................................................. 167
Edges of objects are stepped or not sharp ....................................................................................................... 168
Edges of objects are darker than expected ...................................................................................................... 168
Horizontal lines at the end of a cut sheet print ................................................................................................ 168
Vertical bands of different colors ..................................................................................................................... 168
White spots on the print .................................................................................................................................... 169
Colors are inaccurate ......................................................................................................................................... 169
Colors are fading ............................................................................................................................................... 170
The image is incomplete (clipped at the bottom) ............................................................................................. 170
The image is clipped .......................................................................................................................................... 170
Some objects are missing from the printed image ........................................................................................... 171
A PDF file is clipped or objects are missing ....................................................................................................... 171
The Image Diagnostics Print ............................................................................................................................. 171
If you still have a problem ................................................................................................................................. 173
19 Troubleshooting ink cartridge and printhead issues ................................................................................... 175
Cannot insert an ink cartridge ........................................................................................................................... 176
Ink cartridge status messages .......................................................................................................................... 176
Cannot insert the printhead .............................................................................................................................. 176
ENWW vii
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