HP Designjet T920

The front-panel display recommends reseating or replacing the printhead .................................................. 176
Clean the printhead ........................................................................................................................................... 177
Align the printhead ............................................................................................................................................ 177
Printhead status messages ............................................................................................................................... 178
20 Troubleshooting general printer issues ..................................................................................................... 179
The printer will not start ................................................................................................................................... 180
The printer does not print ................................................................................................................................. 180
The printer seems slow ..................................................................................................................................... 181
The printer behaves strangely .......................................................................................................................... 181
Communication failures between computer and printer ................................................................................. 181
Cannot access the HP Utility ............................................................................................................................. 182
Cannot access the Embedded Web Server ........................................................................................................ 182
Cannot connect to the Internet ......................................................................................................................... 182
Web Services issues .......................................................................................................................................... 183
Automatic file system check ............................................................................................................................. 183
Alerts .................................................................................................................................................................. 183
21 Front-panel error messages ..................................................................................................................... 185
The system error log ......................................................................................................................................... 187
22 HP Customer Care .................................................................................................................................... 188
Introduction ....................................................................................................................................................... 189
HP Professional Services ................................................................................................................................... 189
HP Proactive Support ........................................................................................................................................ 190
Customer Self Repair ......................................................................................................................................... 190
Contact HP Support ........................................................................................................................................... 191
23 Printer specifications ............................................................................................................................... 192
Functional specifications .................................................................................................................................. 193
Physical specifications ...................................................................................................................................... 194
Memory specifications ...................................................................................................................................... 194
Power specifications ......................................................................................................................................... 195
Environmental specifications ............................................................................................................................ 195
Acoustic specifications ...................................................................................................................................... 195
Glossary ....................................................................................................................................................... 196
Index ........................................................................................................................................................... 199
viii ENWW