a. Using an HP driver
b. Changing the settings in the application’s printing dialog
7. Escalate the issue with the following information:
●
Unit information: S/N, P/N, accessories
●
The printer information pages (either printed and faxed or obtained through the Embedded Web
Server
●
The system error detailed information (it can be obtained by pressing CANCEL + Down)
●
Information on the workflow:
◦
Operating system
◦
Application
◦
Driver
◦
Settings in the driver and the application
◦
Settings in the printer
◦
Connection method and settings
●
Exact information on how to replicate the environment that reproduces the issue, including some
example files that can be sent to the printer to replicate a heavy load environment. These files will
need to be:
◦
Original application files, if the issue happens printing from an application through our driver
◦
Print to files if the issue happens printing from a 3rd-party application
●
Information on the approximate frequency of the occurrence of the issue
●
In order to obtain the diagnostic package, see Appendix C: Obtaining the diagnostics package
on page 156.
154 Chapter 3 System error codes ENWW
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