ethernet troubleshooting
Click the option that best describes the problem:
● The printer will not print.
● You cannot browse to the printer's internal web page.
● The printer cannot be detected during software installation.
printer will not print
Verify the following:
● The printer is set up and powered on.
● The print cartridges are installed.
● The printer is on and the paper tray is loaded.
● The printer is free of paper jams.
If any of the above are problems, then click here.
Answer the following questions:
Is the Link light on and solid?
Yes.
Proceed
to the next question.
No.
Verify the following:
● You are not using a phone cord to
connect the printer to the
network.
● The ethernet cable is securely
connected to the printer.
● The ethernet hub or router is on
and working properly.
● The computer that you are using
is connected to the network.
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