HP Laser Jet 5550 - Page 318

Control panel message Event
log error
message
Description Recommended action
13.XX.YY DUPLEX
JOB INTERRUPTED
For help press
alternates with
13.XX.YY DUPLEX
JOB INTERRUPTED
Discard top sheet
and press
or
13.XX.YY DUPLEX
JOB INTERRUPTED
Discard top two
sheets and press
None A duplex job was interrupted by
interference as media passed
through the output bin during
duplexing.
1.
Press
for more information.
2. Remove one or two pages
from the output bin as
directed by the display.
3. Press
to continue printing.
Note
If OFF some pages will not be
reprinted. Re-send the missing
pages.
13.XX.YY JAM IN
DUPLEX PATH
For help press
None There is a jam in the duplex path. 1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Check if the ETB rollers or
gears are worn or defective.
Replace the ETB if they are.
4. Check the duplex feed guide,
which is part of the control
panel crossmember
assembly. If the guide is worn
or damaged, replace the
crossmember assembly.
13.XX.YY JAM IN
JAMS IN PAPER PATH
For help press
None There is a jam in the top cover
area.
1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
WARNING!
The fuser might be hot.
3. Check that the fuser paper
sensor is in place. If it is
defective, replace it.
4. Replace the fuser.
5. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) (continued)
296 Chapter 7 Troubleshooting ENWW