Numerical printer messages
Note
Many of the procedures in this section instruct you to replace the DC controller PCB, the
ETB, the formatter, the drum drive motors, the drum drive gears, or a laser/scanner unit.
After replacing one of these items, you must access the Print Quality menu and select
CALIBRATE NOW to ensure proper print quality after the repair. See
Calibrate now, for
instructions on calibrating the printer. When the ETB or the fuser are replaced before their
normal end of life, access the Resets menu and reset the counter to zero. See
Replacing the
transfer unit (ETB) and Replacing the fuser for instructions.
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models)
Control panel message Event
log error
message
Description Recommended action
10.X.X SUPPLY
MEMORY ERROR
For help press
None
Note
The printer cannot always
determine whether the error lies
with the cartridge or with the
printer reader/writer.
The printer cannot read or write to
at least one print cartridge
memory tag or at least one
memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then
back on.
2. Swap the cartridge for the
color indicated with a
cartridge in another slot to
determine whether the error
follows the cartridge or stays
with the slot. If the error
follows the cartridge, replace
that cartridge. Otherwise,
continue with step 3.
3. Reseat the connectors
between the memory PCB
(J601-J605) and the antenna
PCBs (J903), the memory
PCB, and the DC controller
PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
ENWW Numerical printer messages 295
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