HP Laser Jet 5550 - Page 322

Control panel message Event
log error
message
Description Recommended action
13.XX.YY JAM IN
TRAY X
For help press
None A page is jammed in Tray 3 or
Tray 4.
1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Clean the pickup roller. If it is
worn or damaged, replace it.
4. Clean the feed roller. If it is
worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4
pickup clutch.
6. Replace the Tray 3 or Tray 4
pickup motor.
7. Replace the Tray 3 or Tray 4
paper feeder PCB.
8. Check the cassette lifter
mechanism for proper
operation.
9. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
20 INSUFFICIENT
MEMORY
For help press
alternates with
20 INSUFFICIENT
MEMORY
To continue press
None The printer has received more
data from the computer than fits in
available memory.
1. Press to resume printing.
Note
A loss of data will occur.
2. Reduce the complexity of the
print job to avoid this error.
3. Adding memory to the printer
may allow printing of more
complex pages.
22 EIO X
BUFFER OVERFLOW
To continue press
None The printer’s EIO card in slot X
has overflowed its I/O buffer
during a busy state.
Press to resume printing.
Note
A loss of data will occur.
22 PARALLEL I/O
BUFFER OVERFLOW
For help press
alternates with
22 PARALLEL I/O
BUFFER OVERFLOW
To continue press
None The printer’s parallel buffer has
overflowed during a busy state.
Press to resume printing.
Note
A loss of data will occur.
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) (continued)
300 Chapter 7 Troubleshooting ENWW