HP Laser Jet 5550 - Page 335

Control panel message Event
log error
message
Description Recommended action
64 PRINTER ERROR
For help press
alternates with
59.XY
PRINTER ERROR
To continue
turn off then on
None
Print cartridge motor error
1. Reconnect the print cartridge
connector on the DC
controller PCB (J1124 for
cyan, J1126 for magenta,
J1125 for yellow, and J1127
for black).
2. Replace the drum drive
assembly for the indicated
print cartridge.
3. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Developing disengaging motor
error
1. Reconnect the connectors
J16 for the developing
disengaging motor and J1100
for the DC controller PCB.
2. Replace the developing
disengaging drive assembly.
3. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
10.XX.YY SUPPLIES
ERROR
For help press
None
Note
The printer cannot always
determine whether the error lies
with the cartridge or with the
printer reader/writer.
The printer cannot read or write to
at least one print cartridge
memory tag or at least one
memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then
back on.
2. Swap the cartridge for the
color indicated with a
cartridge in another slot to
determine whether the error
follows the cartridge or stays
with the slot. If the error
follows the cartridge, replace
that cartridge. Otherwise,
continue with step 3.
3. Reseat the connectors
between the memory PCB
(J601-J605) and the antenna
PCBs (J903), the memory
PCB, and the DC controller
PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued)
ENWW Numerical printer messages 313