Control panel message Event
log error
message
Description Recommended action
13.XX.YY JAM IN
DUPLEX PATH
For help press
None There is a jam in the duplex path. 1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Check if the ETB rollers or
gears are worn or defective.
Replace the ETB if they are.
4. Check the duplex feed guide,
which is part of the control
panel crossmember
assembly. If the guide is worn
or damaged, replace the
crossmember assembly.
13.XX.YY JAM IN
PAPER INPUT PATH
For help press
None There is a jam in the media input
path.
1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Check the registration shutter,
and make sure it is in place.
Replace the paper pickup
assembly if the shutter is
damaged.
4. Check the paper pickup feed
rollers, and replace them if
they are worn or damaged.
5. Check the connectors, gears,
solenoid, clutch, motors,
sensors, and PCBs on the
paper pickup assembly.
Replace the paper pickup
assembly if necessary.
6. Check the cassette lifter
mechanism for proper
operation.
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued)
314 Chapter 7 Troubleshooting ENWW
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