HP Laser Jet 5550 - Page 338

Control panel message Event
log error
message
Description Recommended action
13.XX.YY JAM IN
TRAY 1
For help press
None A page is jammed in the multi-
purpose tray.
1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Clean the pickup roller. If it is
worn or damaged, replace it.
4. Clean or replace the
separation pad.
5. Replace the Tray 1 pickup
solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup
assembly.
8. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
13.XX.YY JAM IN
TRAY 2
For help press
None A page is jammed in Tray 2. 1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Clean the pickup roller. If it is
worn or damaged, replace it.
4. Clean the feed roller. If it is
worn or damaged, replace it.
5. Replace the Tray 2 pickup
clutch.
6. Replace the pickup motor.
7. Replace the paper pickup
assembly.
8. Check the cassette lifter
mechanism for proper
operation.
9. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued)
316 Chapter 7 Troubleshooting ENWW