Control panel message Event
log error
message
Description Recommended action
13.XX.YY JAM IN
TRAY X
For help press
None A page is jammed in Tray 3 or
Tray 4.
1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. Clean the pickup roller. If it is
worn or damaged, replace it.
4. Clean the feed roller. If it is
worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4
pickup clutch.
6. Replace the Tray 3 or Tray 4
pickup motor.
7. Replace the Tray 3 or Tray 4
paper feeder PCB.
8. Check the cassette lifter
mechanism for proper
operation.
9. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
13.XX.YY JAM IN DUPLEX
JOB INTERRUPTED
For help press
alternates with
13.XX.YY JAM IN DUPLEX
JOB INTERRUPTED
Discard top sheet
and press
or
13.XX.YY JAM IN DUPLEX
JOB INTERRUPTED
Discard top two
sheets and press
None A duplex job was interrupted by
interference as media passed
through the output bin during
duplexing.
1.
Press
for more information.
2. Remove one or two pages
from the output bin as
directed by the display.
3. Press
to continue printing.
Note
If Jam Recovery= OFF some
pages will not be reprinted. Re-
send the missing pages.
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued)
ENWW Numerical printer messages 317
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