Paper path troubleshooting
Jams
Jam error messages occur if paper fails to arrive at or clear the paper path sensors in the
allowed time. Dedicated paper sensors detect whether paper is present in the sensor and if
paper is fed normally. When the DC controller detects a jam, it immediately stops the printing
process and displays the appropriate jam message for the sensor that detects the jam.
Jam locations
Jams occur in the areas shown in Figure 7-3. Jam locations. Jam messages correlate with
these areas. For instructions on clearing jams, see the sections later in this chapter.
Figure 7-3.
Jam locations
1 Top cover area
2 Duplex path
3 Paper path
4 Paper input path
5 Trays
Jam locations by error message
Use Table 7-6. Error messages and associated jam locations to help pinpoint and clear
specific paper jams. See
Figure 7-3. Jam locations for jam locations.
330 Chapter 7 Troubleshooting ENWW
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