To set jam recovery response
1. Press (HP Color LaserJet 5500 models) or M
ENU
(HP Color LaserJet 5550 models) to
enter the MENUS.
2. Press
to highlight CONFIGURE DEVICE.
3. Press
to select CONFIGURE DEVICE.
4. Press
to highlight SYSTEM SETUP.
5. Press
to select SYSTEM SETUP.
6. Press
to highlight JAM RECOVERY.
7. Press
to select JAM RECOVERY.
8. Press
or to select the appropriate setting.
9. Press
to set the selection.
10. Press M
ENU
.
Avoiding paper jams
Table 7-7. Common causes of paper jams lists common causes of paper jams and suggests
solutions for resolving them.
Table 7-7. Common causes of paper jams
Common causes of paper jams
Cause
Solution
Print media does not meet HP-recommended
media specifications.
Use only media that meets HP specifications.
See
Table 1-16. Tray 1 (multi-purpose tray)
supported media specifications.
A supply item is installed incorrectly, causing
repeated jams.
Verify that all print cartridges, the ETB, and the
fuser are correctly installed.
You are reloading paper that has already passed
through a printer or copier.
Do not use media that has been previously
printed on or copied.
An input tray is loaded incorrectly. Remove any excess media from the input tray.
Press media down in the input tray so it fits
below the tabs and within the media width guides.
Print media is skewed. Input tray guides are not adjusted correctly.
Adjust input tray guides so they hold media
firmly in place without bending it. If media
heavier than 200 g/m
2
(53 lb) is loaded into Tray
2, Tray 3, Tray 4, or Tray 5 (for the 5550 model),
the media might skew.
Print media is binding or sticking together. Remove media, flex it, rotate it 180 degrees, or
flip it over. Reload media into the input tray. Do
not fan media.
Print media is removed before it settles into the
output bin.
Reset the printer. Wait until the page completely
settles in the output bin before removing it.
ENWW Paper path troubleshooting 333
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