Common causes of paper jams
Cause
Solution
When duplexing, the print media is removed
before the second side of the document is printed.
Reset the printer and print the document again.
Wait until the page completely settles in the
output bin before removing it.
Print media is in poor condition. Replace the print media.
Print media is not picked up by the internal
rollers from Tray 2, Tray 3, Tray 4, or Tray 5
(5550 model).
Remove the top sheet of media. If the media is
heavier than 163 g/m
2
(43 lb), it may not be
picked from the tray.
Print media has rough or jagged edges. Replace the media.
Print media is perforated or embossed. This media does not separate easily. You might
need to feed single sheets from Tray 1.
Printer supply items have reached the end of
their useful life.
Check the printer control panel for messages
prompting you to replace supplies, or print a
supplies status page to verify the remaining life
of the supplies.
Media was not stored correctly. Replace the print media. Media should be stored
in the original packaging in a controlled
environment.
Persistent jams
If jams occur repeatedly, use the information in this section to diagnose the root cause of the
problem. The tables in this section list possible causes and recommended solutions for jams
in each area of the paper path. Items are listed in the order you should investigate. In
general, items at the beginning of the list are relatively minor repairs. Items at the end of the
list are more significant repairs.
Basic troubleshooting for paper jams
The basic troubleshooting process for paper jams consists of the following:
1. Gather data.
2. Identify the cause of the problem.
3. Fix the problem.
Data collection
To troubleshoot paper jams, gather the following information:
● The exact paper jam error code displayed on the control panel
● The location of the leading edge of the paper in the paper path
● Whether paper is in the paper path when the jam occurs, or if paper is stuck in the input
tray
● Whether the jam occurs at power-up or while paper is moving
● Whether the paper is damaged, and if it is, where the damage occurs on the paper and
where in the paper path the paper stops
Table 7-7. Common causes of paper jams (continued)
334 Chapter 7 Troubleshooting ENWW
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