HP provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team waiting to help you. For the telephone number for your
country/region, see the flyer that shipped in the box with the product, or visit www.hp.com/
support/callcenters. Before calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at www.hp.com. Click the support & drivers block.
Software utilities, drivers, and electronic information
Visit www.hp.com/go/clj5500_software or www.hp.com/go/clj5550_software for the HP Color
LaserJet 5500 models. The Web page for the drivers might be in English, but you can
download the drivers in several languages.
See the flyer that shipped in the box with the printer for phone-contact information.
HP service information
To locate HP-Authorized Dealers, call 800-243-9816 (U.S.) or 800-387-3867 (Canada). For
service for your product, call the customer support number for your country/region. See the
flyer that shipped in the box with the printer.
HP service agreements
Call 800-835-4747 (U.S.) or 800-268-1221 (Canada).
For extended Service call, 800-446-0522
HP Toolbox (HP Color LaserJet 5550 models only)
To check the printer status and settings and to view troubleshooting information and online
documentation, use HP Toolbox. You can view the HP Toolbox when the printer is directly
connected to your computer or when it is connected to a network. You must have performed
a complete software installation to use the HP Toolbox.
HP support and information for Macintosh computers
Visit www.hp.com/go/macosx for Macintosh OS x support information and HP subscription
service for driver updates.
Visit www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.
Ordering related documentation and software
Table 2-2. Related documentation and software shows where to order related
documentation and software. Telephone numbers for the various sources are:
● Hewlett-Packard Customer Support-Americas (HPCS-A) 800-227-8164 (U.S. only)
●
HP Distribution Center (HPD) (661) 257-5565. Fax: 805-257-6995
Note
In other regions contact your local sales office.
Table 2-2. Related documentation and software
Description Part Number
HP LaserJet Family Print Media Guide 5963-7863
HP JetDirect Print Server Administrator’s Guide 5971-3257
PCL/PJL Technical Reference Package 5021-0377
42 Chapter 2 Service approach ENWW
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