66 Chapter 3 - Troubleshooting Q1342-90910
4
Is the software
installed correctly?
The software is not
installed, or an error
occurred during software
installation.
Uninstall and then reinstall the product
software. Make sure you use the correct
installation procedure and the correct port
setting.
5
Does the product
print from the
computer?
Connect the cable pod to
the printer and the USB
cable to the computer.
Use a word-processing
application to send a print
job to the printer.
The cable is not
connected correctly.
Reconnect the cable.
An incorrect printer driver
is selected.
Select the correct printer driver.
Other devices are
connected to the USB
port.
Disconnect the other devices and try again
to print.
A USB port driver
problem exists.
1. Reset the computer BIOS USB settings.
See the computer user guide for
instructions.
2. Try a different USB port.
The cable pod has failed. Replace the cable pod.
6
Is the printed image
of poor quality?
Various print image-
quality problems.
1. Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
2. Identify the image quality problem. See
“Solving image-quality problems” on
page 72.
7
Does the media jam
in the printer paper
path?
Various printer paper-
path problems.
Isolate the printer paper-path problem. See
“Paper-path check” on page 86.
Table 7. Basic troubleshooting (continued)
# Verification steps Possible problems Solutions
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