72 Chapter 3 - Troubleshooting Q1342-90910
Solving image-quality problems
Use the following tables to help solve problems with printed pages.
If the problem occurs when printing, see table 11, “Solving print
image-quality problems,” on page 72. Also, see table 12, “Solving
paper-feed problems,” on page 77.
Solving print image-quality problems
Table 11. Solving print image-quality problems
Problem Cause Solution
Pages do not
print.
The printer is not plugged in. Make sure that the printer is plugged into
a live wall outlet or power strip. The
Ready light illuminates when the printer
is ready to print.
The cable pod cable is loose. Check that the cable between the printer
and the computer is securely connected
at both ends.
The paper feed assembly is not
functioning or incorrectly installed.
Verify that the pickup assembly, pickup
roller, and paper lift plate assembly are
installed correctly and working properly.
The tape was not removed from the
toner cartridge.
Remove the toner cartridge, remove the
tape, and reinstalling the toner cartridge.
See “Toner cartridge” on page 15.
The toner cartridge is out of toner. Replace the toner cartridge. (See “Toner
cartridge” on page 15.)
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
Parts of the
page around
the edges are
not printing.
The printer cannot print to the edge of
the paper. The printer has minimum
margins on each edge of 4.23 mm (0.167
inch).
To get the image to fit into this printable
area, slightly reduce the size of the
image.
The reduction setting is set incorrectly. Check the reduction setting in the “Print”
or “Setup” window from within the
program you are using.
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