Issue Cause Solution
The printer feeds multiple
sheets or jams frequently from
the main input tray or priority
input tray.
Paper guides are not adjusted
properly or paper is not far
enough forward.
Slide the guides against the
sides of the stack in the main
input tray or the priority input
tray to center the paper. Make
sure the guides are not adjusted
too tightly.
Stack is not neat and aligned
well on all sides.
Remove paper, align stack, and
replace.
The main input tray is overfilled. Remove some of the sheets.
The main input tray can hold up
to 250 sheets of 20-lb.
(75 g/m
2
) bond weight paper
(less for heavier paper) or from
20 to 30 envelopes.
The priority input tray is
overfilled.
Remove media or feed single
sheets. The priority input tray is
designed for optimal feeding of
single sheets, especially when
heavier media is used. It can
hold up to ten sheets of 20-lb.
(75 g/m
2
) bond weight paper
(one sheet of heavier paper) or
one envelope.
The paper was poorly cut by the
manufacturer and is sticking
together.
“Break” the ream of paper by
curving it into an upside-down
u-shape; this can effectively
decrease multifeeds. Also try
turning the paper around to feed
the opposite end first, or use a
different type of paper.
The paper does not meet HP’s
specifications for print media.
Make sure that the media meets
specifications detailed in the
Print Media Guide for the
HP LaserJet family.
The output capacity was
exceeded in the paper output
bin.
Do not allow more than 125
sheets of 20-lb. (75 g/m2) bond
weight paper (less for heavier
paper) to fill the paper output
bin.
The pickup roller is dirty. Clean the pickup roller.
The pickup roller is damaged. Replace the pickup roller.
The separation pad is
damaged.
Replace the separation pad.
ENWW Solving paper-feed problems 101
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