Toner smears appear on the printed page.
Cause Solution
If toner smears appear on the leading edge of the media, the
media guides might be dirty.
Wipe the media guides with a dry, lint free cloth.
The print path needs to be cleaned. Clean the print path (see Cleaning the print path on page 26).
The media in use does not meet HP specifications (for
example, it is too moist or too rough).
Make sure that the media meets the specifications detailed in
the HP LaserJet Printer Family Print Media Guide.
The paper was damaged by inconsistent manufacturing
processes.
Make sure that the media meets the specifications detailed in
the HP LaserJet Printer Family Print Media Guide.
The print cartridge is worn or damaged. Replace the print cartridge.
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from the
Type Is drop down menu. Click OK to close the Printing
Preferences dialog box, and then click OK again to close the
Printer properties dialog box.
The fuser is damaged. Perform the Half self-test functional check on page 113.
If the error persists, replace the fuser.
If, after replacing the fuser, the error persists, replace the ECU.
The toner is loose, and it does not stay attached to the printed page.
Cause Solution
The media you are using does not meet HP specifications (for
example, it is too moist or too rough).
Make sure that the media meets the specifications detailed in
the HP LaserJet Printer Family Print Media Guide.
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from the
Type Is drop down menu. Click OK to close the Printing
Table 6-4 Solving print-quality problems (continued)
104 Chapter 6 Troubleshooting ENWW
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