120 Chapter 6 Troubleshooting C4170-90959
Creases
Possible Cause Action
Paper does not meet
printer specifications
or is stored
improperly.
1) Print a few more pages to see if the problem
corrects itself.
2) Turn over the stack of paper in the tray. Also try
rotating the paper 180 degrees.
3) Check the paper (or other print media) type,
weight, and quality. Replace the paper, and advise
the customer to use the recommended paper and
store it properly.
Printer’s operating
environment does not
meet specifications.
Make sure the printer’s operating environment meets
specifications. See “Operating Environment”
(page 26)
Paper is loaded
incorrectly.
Make sure paper is loaded correctly and that the
guides fit properly against the paper stack.
Wrong tray. Print from a different tray (such as Tray 1).
Wrong output bin for
paper type.
Print to a different output bin (top or rear output bin).
Obstruction in paper
path.
1) Check the paper path for paper or label debris.
2) Check for damaged components that could be
creasing the paper.
Curl
Possible Cause Action
Paper does not meet
printer specifications
or is stored
improperly.
1) Print a few more pages to see if the problem
corrects itself.
2) Turn over the stack of paper in the tray. Also try
rotating the paper 180 degrees.
3) Check the paper (or other print media) type and
quality. Replace the paper, and advise the customer
to use the recommended paper and store it properly.
See “Media Troubleshooting” (page 134).
Printer’s operating
environment does not
meet specifications.
Make sure the printer’s operating environment meets
specifications. See “Operating Environment”
(page 26).
Wrong output bin. Print to a different output bin (top or rear output bin).
See also “Dropouts” (page 122).
To Next Page
Loading...