144 Chapter 6 Troubleshooting C4170-90959
Communication Troubleshooting
This section provides an overview of the printer’s interface requirements.
Communications Check
NOTE: Communication problems are normally the customer’s responsibility. Time spent attempting
to resolve these problems may not be covered by the product’s Hewlett-Packard warranty.
Refer the customer to the network administrator for assistance in troubleshooting network
problems.
Test Message
After the printer is installed, verify communications between the printer and the IBM-
compatible computer. Enter the following at the DOS prompt:
C:\DIR>LPT1 E
NTER
(for printing to parallel port #1)
The printer should print a directory listing of the C: \ directory.
EIO Troubleshooting
See the “JetDirect Configuration Page” (page 145) for information regarding the current
status of the EIO accessories. Before attempting to troubleshoot a network problem or
notifying the network consultant of a problem, always print a Configuration Page.
See the
HP JetDirect Print Server Software Installation Guide
for detailed explanations of
network issues.
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